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Associate, Payroll Client Services - Sat- Wed - AMER

1 hour, 35 minutes ago
Remote
Full-time
Junior
Customer Support
Customer and Technical Support
Notion
Apply Now
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised
View All Jobs 275

Description

  • Serve as the primary point of contact for payroll-related inquiries via email, live chat, and video calls.
  • Provide advanced support for complex payroll issues and prioritize customer satisfaction throughout the support process.
  • Partner with Customer Experience, Payroll Operations, Benefits, Tax, and Finance teams to resolve issues accurately and on time.
  • Work within strict service level agreements (SLAs) to ensure timely payroll issue resolution.
  • Create and update documentation to strengthen team knowledge and improve support consistency.
  • Participate in shadowing sessions and knowledge-sharing activities to support team collaboration.
  • Use problem-solving skills to help resolve escalated customer issues quickly and effectively.

Requirements

  • Experience in a payroll customer service role.
  • Strong understanding of payroll regulatory requirements, with advanced knowledge in specific jurisdictions.
  • Excellent problem-solving skills and a strong focus on exceeding customer expectations.
  • Superior written and verbal communication skills.
  • Experience with customer support platforms such as Zendesk.
  • Experience with collaboration tools such as Slack and Notion.
  • Ability to work effectively with diverse stakeholders in a team-oriented environment.
  • Ability to manage multiple priorities.
  • Keen interest in continuously building expertise in payroll.
  • Application materials must be submitted in English, and the CV should be uploaded in PDF format or replaced with a LinkedIn profile if needed.

Benefits

  • Annual salary range of $19,650 to $44,200 USD.
  • Work from anywhere in a fully remote environment.
  • Flexible paid time off.
  • Flexible working hours with an async work style.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget plus home office budget and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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