Senior Programs & Business Operations Lead, Airbnb Services

1 hour, 48 minutes ago
Full-time
Lead
Project and Program Management
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Develop and implement end-to-end program plans for launching and scaling new service categories.
  • Drive go-to-market planning and execution across multiple geographies.
  • Coordinate alignment across Business Operations, Market Management, Product Pods, engineering, design, marketing, and legal teams.
  • Build strong cross-functional relationships to influence outcomes without direct authority.
  • Use SQL and advanced analytics to extract insights from raw data and inform decisions.
  • Build financial models, size market opportunities, and define KPIs to track performance.
  • Evaluate supply sourcing strategies for emerging categories and execute partner or host-based approaches.
  • Identify bottlenecks, develop contingency plans, and continuously improve operational processes and systems.
  • Translate local market feedback into scalable requirements for new services.
  • Create the operational foundation needed to support new business categories at scale.

Requirements

  • 12+ years of experience in business operations, program management, or strategy roles within high-growth businesses.
  • Proven ability to build and scale new businesses or programs.
  • Experience driving cross-functional alignment in complex organizations.
  • Marketplace experience, particularly within a digital company, preferred.
  • SQL proficiency required.
  • Ability to independently pull data, perform complex analyses, and translate insights into actionable business strategies.
  • Strong communication and relationship-building skills.
  • Demonstrated ability to influence executive leadership and drive accountability across cross-functional teams.
  • Comfort navigating ambiguity and fast-paced environments.
  • Experience developing tools, systems, processes, and operational frameworks to improve efficiency at scale.

Benefits

  • US - Remote Eligible.
  • Occasional work at an Airbnb office or attendance at offsites may be required.
  • Base pay range of $204,000 to $249,000 USD.
  • May be eligible for bonus.
  • May be eligible for equity.
  • May be eligible for benefits.
  • May be eligible for Employee Travel Credits.

Interested in this position?

Apply directly on the company website

Apply Now

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