Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure

Consumer Discretionary

5K-10K (8700)

Founded 2008

132 open positions

Links

View All Jobs

Host Communications Channels Lead

2 days, 12 hours ago

United States

Full-time

Senior

Email Marketing Manager

Marketing and Growth

Apply Now

Airbnb

Hotels, Restaurants & Leisure

5K-10K

Founded 2008

View All Jobs 132

Description

Build, QA, and deploy host content with accurate scheduling and audience segmentation.
Own end-to-end email campaign operations from intake through send.
Configure and publish in-app messaging using reusable modules and personalization tools.
Maintain content standards, taxonomy, and workflows to support consistency, scalability, and quality.
Partner with global teams to localize and manage content at scale.
Develop documentation and best practices for internal teams and content creators.
Provide requirements, operational feedback, and testing support for scalable feature development.
Monitor channel performance using data and insights to identify optimization opportunities.
Collaborate with Learning and UX teams to make modules intuitive, engaging, and adaptable to host needs.
Manage multiple simultaneous campaign releases with precision, efficiency, and brand alignment.

Requirements

5+ years of hands-on content management experience in large-scale digital platforms.
Experience managing, delivering, and optimizing content for seamless user experiences.
Experience analyzing and improving publishing workflows and campaign operations.
Experience working cross-functionally with product, engineering, design, and data teams.
Confidence partnering with engineers to resolve bugs and improve platform performance.
Outstanding technical communication skills and a working knowledge of product development.
Ability to gather and interpret data, user insights, and product analytics to inform decisions.
Ability to write clear, comprehensive technical briefs that align product, design, and engineering teams.
US remote eligible and must live in a state where Airbnb, Inc. has a registered entity.
Preferred experience supporting scalable content management systems and operational tooling.

Benefits

Base pay range of $132,000 to $155,000 USD.
Role may be eligible for bonus.
Role may be eligible for equity.
Role may be eligible for benefits.
Role may be eligible for Employee Travel Credits.
US remote eligible with occasional office or offsite attendance as needed.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Service Catalog Manager

Accenture 100K+ Professional Services

Accenture Federal Services is hiring a Service Catalog Manager to maintain and evolve the IT service catalog that supports a U.S. federal government client environment.

United States Full-time Mid Level Operations Manager

$79k-$160k

11 hours, 28 minutes ago

Apply

11 hours, 28 minutes ago

Director/VP Retail

Parallel 251-1K Pharmaceuticals

Parallel is hiring a Head of Retail to lead multi-state retail operations from Florida, with primary responsibility for driving profitability, customer experience, and consistent execution across stores in Florida, Massachusetts, and Texas.

United States Full-time Executive Operations Manager

11 hours, 43 minutes ago

Apply

11 hours, 43 minutes ago

Senior Workforce & Planning Manager

HeliosX 51-250 Health Care Providers & Services

HeliosX is hiring a Senior Workforce Manager to lead workforce planning and customer service insights for its global, multi-brand operations as the company scales across international markets.