Host Communications Channels Lead

2 days, 12 hours ago
Full-time
Senior
Marketing and Growth
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Build, QA, and deploy host content with accurate scheduling and audience segmentation.
  • Own end-to-end email campaign operations from intake through send.
  • Configure and publish in-app messaging using reusable modules and personalization tools.
  • Maintain content standards, taxonomy, and workflows to support consistency, scalability, and quality.
  • Partner with global teams to localize and manage content at scale.
  • Develop documentation and best practices for internal teams and content creators.
  • Provide requirements, operational feedback, and testing support for scalable feature development.
  • Monitor channel performance using data and insights to identify optimization opportunities.
  • Collaborate with Learning and UX teams to make modules intuitive, engaging, and adaptable to host needs.
  • Manage multiple simultaneous campaign releases with precision, efficiency, and brand alignment.

Requirements

  • 5+ years of hands-on content management experience in large-scale digital platforms.
  • Experience managing, delivering, and optimizing content for seamless user experiences.
  • Experience analyzing and improving publishing workflows and campaign operations.
  • Experience working cross-functionally with product, engineering, design, and data teams.
  • Confidence partnering with engineers to resolve bugs and improve platform performance.
  • Outstanding technical communication skills and a working knowledge of product development.
  • Ability to gather and interpret data, user insights, and product analytics to inform decisions.
  • Ability to write clear, comprehensive technical briefs that align product, design, and engineering teams.
  • US remote eligible and must live in a state where Airbnb, Inc. has a registered entity.
  • Preferred experience supporting scalable content management systems and operational tooling.

Benefits

  • Base pay range of $132,000 to $155,000 USD.
  • Role may be eligible for bonus.
  • Role may be eligible for equity.
  • Role may be eligible for benefits.
  • Role may be eligible for Employee Travel Credits.
  • US remote eligible with occasional office or offsite attendance as needed.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Service Catalog Manager

Accenture 100K+ Professional Services

Accenture Federal Services is hiring a Service Catalog Manager to maintain and evolve the IT service catalog that supports a U.S. federal government client environment.

11 hours, 28 minutes ago

Director/VP Retail

Parallel 251-1K Pharmaceuticals

Parallel is hiring a Head of Retail to lead multi-state retail operations from Florida, with primary responsibility for driving profitability, customer experience, and consistent execution across stores in Florida, Massachusetts, and Texas.

11 hours, 43 minutes ago

Senior Workforce & Planning Manager

HeliosX 51-250 Health Care Providers & Services

HeliosX is hiring a Senior Workforce Manager to lead workforce planning and customer service insights for its global, multi-brand operations as the company scales across international markets.

Metabase
11 hours, 58 minutes ago

IT Manager

AJAIA | AI Consultancy 1-10 management consulting

Ajaia is hiring an IT Manager to build and run the internal technology infrastructure that supports its AI-first operations and global remote team.

AWS Azure CRM GCP
11 hours, 58 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers