Service Catalog Manager

1 month, 1 week ago
Full-time
Mid Level
Customer and Technical Support
Accenture

Accenture

Accenture provides management consulting, technology services, and outsourcing solutions across various industries, leveraging emerging technologies and human ingenuity to help organizations improve performance and create sustainable value.

Professional Services
100K+
Founded 1989

Description

  • Develop, document, and maintain the service catalog to keep service descriptions, SLOs, and pricing accurate and current.
  • Work with technical and business teams to add new services and update existing catalog entries as the client system evolves.
  • Create and maintain service level agreements, operational level agreements, and user-facing documentation.
  • Coordinate lifecycle updates within the service catalog and ensure catalog content remains aligned with user and program needs.
  • Support service catalog management tools and related operational processes.
  • Promote catalog awareness in partnership with the communications team.
  • Stay current on service catalog management and ITSM best practices.
  • Ensure the catalog’s operational content is complete, accurate, and maintained over time.

Requirements

  • Bachelor’s degree or 4 years of additional equivalent experience.
  • Minimum 4 years of experience maintaining IT service catalogs in enterprise settings.
  • Experience documenting service offerings and updating catalog content.
  • Experience supporting service catalog management tools.
  • Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position.
  • Applicants must have U.S. work authorization that does not now or in the future require visa sponsorship.
  • Experience with ITSM best practices (preferred).
  • Experience working in federal or similarly complex enterprise environments (preferred).

Benefits

  • Base salary range of $78,600 to $160,200 USD in eligible locations.
  • Compensation varies based on location, skill set, and experience.
  • Wide variety of benefits offered.
  • Hands-on experience, certifications, and industry training.
  • Collaborative, caring workplace culture.
  • Opportunities to grow, learn, and thrive.
  • Open application process with no fixed deadline to apply.

Interested in this position?

Apply directly on the company website

Apply Now

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