Enterprise Accounts Associate

1 month ago
Full-time
Senior
Project and Program Management
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Support the Enterprise Account Management team in onboarding and day-to-day operations for an evolving portfolio of hotel groups.
  • Own and drive assigned projects end-to-end, coordinating with hotel group HQ/regional stakeholders and internal cross-functional teams.
  • Create and maintain organized, detailed tracking mechanisms and project documentation.
  • Call, email, and Zoom with hotel group stakeholders to execute project tasks and resolve issues.
  • Manage and grow relationships with hotel group stakeholders across an assigned portfolio.
  • Design and execute onboarding and rollout plans for hotel groups and portfolio-level supply optimization initiatives.
  • Educate partners on how HotelTonight and Airbnb platforms function and provide platform training.
  • Act as the ‘front desk’ for hotel group partners—triage needs, provide timely service, and escalate appropriately.
  • Collaborate with teams such as Hotel Connectivity, Product Management, and Local Market Management to implement strategies and optimize workflows.

Requirements

  • 5+ years of experience in client-facing, cross-functional regional or global commercial teams.
  • 2+ years of hospitality or travel industry experience (preferred).
  • Proficiency in English and the local language required for the specific location/country.
  • Demonstrated self-starter mentality with a resourceful, get-it-done attitude.
  • Strong time management, prioritization, and organizational skills for managing projects with many inputs and moving parts.
  • Proven ability to work at scale with partners to achieve short- and long-term objectives.
  • Strong stakeholder management, communication, and presentation skills across multiple levels and formats (in person, phone, email, Zoom).
  • Ability to adapt and deliver results amid changing priorities, projects, and deadlines.
  • Team player willing to contribute to overall team success and operate at high volume (calls, meetings, outreach).
  • Passion for travel, hospitality, and Airbnb’s mission; goals-driven and data/inputs-oriented approach.

Benefits

  • Base pay range: $111,000–$130,000 USD.
  • Role may be eligible for bonus, equity, benefits, and Employee Travel Credits.
  • US - Remote eligible (must reside in a state where Airbnb, Inc. has a registered entity); may include occasional office work or attendance at offsites.

Interested in this position?

Apply directly on the company website

Apply Now

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