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Travel Support Specialist

3 weeks, 1 day ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
aidey

aidey

Aidey is a top customer care outsourcing company offering 24/7 support via phone, email, and chat. With over seven years of experience, Aidey provides premium customer support for startups, e-commerce, and SaaS companies. Their tailored Support as a Se...

Professional Services
11-50
Founded 2013
View All Jobs 10

Description

  • Handle calls and emails related to travel support requests.
  • Manage flight changes, rebookings, cancellations, and schedule adjustments using Amadeus.
  • Assist travelers during emergencies, delays, missed flights, and other travel disruptions.
  • Review and update travel itineraries accurately and efficiently.
  • Coordinate with airlines, hotels, and other travel vendors when necessary.
  • Ensure all bookings and modifications comply with company and client policies.
  • Document customer interactions and updates in the system.
  • Provide timely and professional customer service while handling urgent concerns.
  • Monitor queues and respond to requests within service level expectations.

Requirements

  • Excellent English communication skills, including verbal, written, and reading, are required.
  • Previous experience as a Travel Agent, Travel Support Specialist, or in a similar role is required.
  • Proficiency in Amadeus is required.
  • Experience handling flight changes, ticketing, reissues, and cancellations is required.
  • Familiarity with airline fare rules and ticketing processes is required.
  • Ability to work in a fast-paced and high-pressure environment is required.
  • Strong attention to detail and problem-solving skills are required.

Benefits

  • Fully remote, long-term opportunity.
  • Work directly with international teams.
  • Stable full-time schedule.
  • Clear processes and structured work environment.
  • Opportunity to grow into higher-level roles.

Interested in this position?

Apply directly on the company website

Apply Now

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