RemoteLeaf Logo
Log in Sign up

Travel Support Specialist

2 months, 4 weeks ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
aidey

aidey

Aidey is a top customer care outsourcing company offering 24/7 support via phone, email, and chat. With over seven years of experience, Aidey provides premium customer support for startups, e-commerce, and SaaS companies. Their tailored Support as a Se...

Professional Services
11-50
Founded 2013
View All Jobs 12

Description

  • Handle calls and emails related to travel support requests.
  • Manage flight changes, rebookings, cancellations, and schedule adjustments using Amadeus.
  • Assist travelers during emergencies, delays, missed flights, and other travel disruptions.
  • Review and update travel itineraries accurately and efficiently.
  • Coordinate with airlines, hotels, and other travel vendors when necessary.
  • Ensure all bookings and modifications comply with company and client policies.
  • Document customer interactions and updates in the system.
  • Provide timely and professional customer service while handling urgent concerns.
  • Monitor queues and respond to requests within service level expectations.

Requirements

  • Excellent English communication skills, including verbal, written, and reading, are required.
  • Previous experience as a Travel Agent, Travel Support Specialist, or in a similar role is required.
  • Proficiency in Amadeus is required.
  • Experience handling flight changes, ticketing, reissues, and cancellations is required.
  • Familiarity with airline fare rules and ticketing processes is required.
  • Ability to work in a fast-paced and high-pressure environment is required.
  • Strong attention to detail and problem-solving skills are required.

Benefits

  • Fully remote, long-term opportunity.
  • Work directly with international teams.
  • Stable full-time schedule.
  • Clear processes and structured work environment.
  • Opportunity to grow into higher-level roles.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

HelloFresh

Customer Care Specialist

HelloFresh 10K-50K Hotels, Restaurants & Leisure

HelloConnect is hiring a work-from-home Customer Support Representative to provide excellent chat and email support, resolve customer concerns, build loyalty, and help achieve team performance goals.

Philippines Full-time Junior Customer Support
CRM
17 hours, 1 minute ago
Veracyte

Senior Patient Financial Navigation Specialist

Veracyte 251-1K Pharmaceuticals

Veracyte is seeking a Senior Patient Financial Navigation Specialist to support patients through complex healthcare billing and insurance processes while improving financial transparency and operational efficiency.

United States Full-time Mid Level Customer Support
$67k-$73k
Salesforce
17 hours, 16 minutes ago
roo.vet

Client Support Specialist

roo.vet 11-50 Health Care Providers & Services

Roo is hiring a Client Support Specialist to support veterinarians, technicians, assistants, and animal hospitals using its veterinary staffing platform by resolving inquiries and coordinating timely solutions.

United States Full-time Junior Customer Support
$37k-$58k
HubSpot
17 hours, 31 minutes ago
Empassion Health

LPN/LVN Care Coordinator - Fully Remote

Empassion Health 11-50 Health Care Providers & Services

Empassion is hiring a fully remote LPN/LVN Care Coordinator to support seniors receiving palliative care by educating patients, coordinating appointments, and managing clinical documentation and follow-up.

United States Full-time Mid Level Customer Support
$45k-$50k
18 hours, 1 minute ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers