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Support Specialist for a Shared Team

2 months, 4 weeks ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Shopify WooCommerce Zoho CRM
Apply Now
aidey

aidey

Aidey is a top customer care outsourcing company offering 24/7 support via phone, email, and chat. With over seven years of experience, Aidey provides premium customer support for startups, e-commerce, and SaaS companies. Their tailored Support as a Se...

Professional Services
11-50
Founded 2013
View All Jobs 12

Description

  • Provide customer support by phone, email, and chat in a timely manner.
  • Analyze, triage, and troubleshoot cases that require technical help.
  • Complete proper troubleshooting steps before escalating issues to the correct department.
  • Support multiple clients or accounts simultaneously as part of a shared team.
  • Take initiative to improve work processes and service delivery.
  • Work collaboratively in a 24/7 support environment covering shifting schedules.

Requirements

  • Excellent English communication skills, including verbal, written, and reading proficiency.
  • At least 2 years of proven experience in customer support or technical support roles.
  • Experience supporting point-of-sale systems or property management systems for the hospitality industry is an advantage.
  • Experience supporting eCommerce companies using platforms such as Shopify, WooCommerce, or ShipStation is an advantage.
  • Proven knowledge of help desk software such as Zendesk, Freshdesk, Zoho, or Intercom is an advantage.
  • Ability to learn quickly and multitask while supporting multiple clients or accounts simultaneously.
  • Willingness to work a shifting schedule, including night shifts, overtime, and swing shifts.
  • Ability to maintain a professional work setup with a good computer, headset, and stable internet connection.

Benefits

  • Fully remote, long-term opportunity.
  • Work directly with US-based teams.
  • Rotating schedule.
  • Clear processes and structured work environment.
  • Opportunity to grow into higher-level roles.

Interested in this position?

Apply directly on the company website

Apply Now

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