Technical Consultant, ServiceNow CMDB

14 hours, 41 minutes ago
Full-time
Mid Level
Database Administration
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Lead the design, implementation, and ongoing optimization of CMDB architecture to ensure data accuracy, governance, and scalability.
  • Own and manage ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.
  • Design and implement integrations using REST, SOAP, MID Server, and Integration Hub to enable seamless data flow across systems.
  • Define and maintain CMDB data models, configuration items, relationships, and reconciliation rules aligned with best practices.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions for CMDB and integrations.
  • Perform CMDB health checks, audits, and data normalization to maintain high data quality and compliance.
  • Develop and maintain custom scripts, including Business Rules, Script Includes, and APIs, to support CMDB and integration use cases.
  • Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies.
  • Participate in client discussions and provide technical expertise on CMDB strategy and integration architecture.
  • Support ITSM and other modules such as Service Portal and HAM as secondary responsibilities when required.

Requirements

  • 4+ years of hands-on experience in ServiceNow development and implementation.
  • Strong expertise in CMDB, which is mandatory.
  • Strong expertise in Discovery, which is mandatory.
  • Strong expertise in integrations using REST, SOAP, MID Server, and APIs, which is mandatory.
  • Good understanding of CMDB data modeling, CI relationships, and governance frameworks.
  • Experience with Integration Hub, external system integrations, and API-based architecture.
  • Working knowledge of ITSM and other ServiceNow modules as a secondary focus.
  • Strong scripting skills in JavaScript and Glide APIs.
  • Excellent communication skills for interaction with both technical and business stakeholders.
  • ServiceNow certifications such as CSA, CAD, or CIS in Discovery/CMDB are preferred.

Interested in this position?

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