ServiceNow Business Analyst

2 hours, 41 minutes ago
Full-time
Mid Level
Business Intelligence
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Work closely with stakeholders to understand business needs and document requirements.
  • Translate business requirements into functional specifications for IT solutions.
  • Create business cases that outline benefits, costs, and implementation risks.
  • Assist with client demos, working sessions, and workshops.
  • Collaborate with technical teams to design IT solutions.
  • Create system documentation, knowledge articles, flowcharts, and diagrams.
  • Assist in defining test plans and conduct testing activities.
  • Ensure developed solutions meet specified requirements and quality standards.
  • Monitor system performance, collect user feedback, and identify improvement opportunities.
  • Contribute to projects and programs involving future concepts, products, and technologies.

Requirements

  • 3-5 years of experience mapping business processes into ITSM platforms.
  • Experience with the ServiceNow platform preferred.
  • Ability to discuss business requirements for integrations between ServiceNow and third-party tools.
  • Certified System Administrator preferred.
  • Prior development and/or architecture experience strongly preferred.
  • Strong presentation skills.
  • Strong project awareness and situational awareness.
  • Strong communication skills.
  • Strong attention to detail.
  • Strong customer service skills.
  • Self-starter mindset.

Benefits

  • Comprehensive health insurance coverage for employees, with options to extend to dependents.
  • Paid time off and company holidays, plus additional leave benefits as per policy.
  • Flexible work arrangements supporting work-life balance.
  • Learning and development opportunities for continuous growth and upskilling.
  • Employee wellness initiatives and programs focused on physical and mental well-being.
  • Retirement and statutory benefits in line with India regulations.
  • Inclusive, people-first culture with a focus on collaboration and ownership.

Interested in this position?

Apply directly on the company website

Apply Now

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