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Senior Cloud Engineer

2 days, 18 hours ago
United States
Full-time
Senior
Cloud Engineer
DevOps and Infrastructure
Ansible Argo CD AWS Azure Bash CI/CD GCP GitOps Helm Kubernetes Linux PowerShell Python Terraform Windows Server
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AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 65

Description

  • Lead the day-to-day operation, administration, monitoring, support, and continuous improvement of customer cloud environments.
  • Support and operate production Red Hat OpenShift (Kubernetes) clusters, including health, upgrades, scaling, and lifecycle management.
  • Own complex incidents, escalations, and problem investigations through advanced troubleshooting and durable resolution.
  • Plan and execute changes and recurring operational activities such as provisioning, access changes, maintenance, patching, and backup validation.
  • Serve as a senior escalation point for major incidents, high-impact issues, and after-hours change activity.
  • Follow ITSM processes for incident, request, change, problem, escalation, documentation, and customer communication.
  • Develop and maintain runbooks, SOPs, standards, knowledge articles, and technical documentation.
  • Mentor other Cloud Engineers and review work for quality, completeness, and operational best practices.
  • Drive improvements in monitoring, alerting, logging, tagging, policy, compliance, and cost visibility.
  • Support automation and standardization efforts using infrastructure as code, GitOps, scripting, and related tooling.

Requirements

  • 5+ years of experience in customer-facing IT infrastructure, cloud operations, systems administration, or managed services support in production environments.
  • Strong operational expertise in at least one major cloud platform, with the ability to lead support in Azure, AWS, OCI, or GCP.
  • 3+ years of experience supporting a production OpenShift environment such as on-premises, ROSA, or ARO.
  • Experience leading complex incidents, escalations, change execution, and problem investigations in production environments.
  • Experience with Windows and/or Linux server operations, networking fundamentals, IAM, monitoring, governance, and operational documentation.
  • Preferred experience in a managed services, consulting, or multi-customer support environment.
  • Preferred working knowledge of PowerShell, Python, Bash, infrastructure as code, automation, CI/CD, or related platform tooling.
  • Preferred certifications include Red Hat OpenShift administration certifications, RHCSA, CKA/CKAD, and AWS/Azure certifications.
  • Ability to travel as required and provide after-hours or weekend support for major outages or customer change windows.
  • Strong documentation discipline, customer-facing communication skills, and the ability to work independently on high-risk operational work.

Benefits

  • $140,000 - $160,000 annual On-Target Earnings, including base salary and applicable target bonus.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Cross-department training and development opportunities.
  • Sponsorship for certifications and credentials for continued learning.

Interested in this position?

Apply directly on the company website

Apply Now

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