Business Analyst - ServiceNow

7 hours, 8 minutes ago
Full-time
Senior
Project and Program Management
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Coordinate with stakeholders to gather and clarify requirements.
  • Translate business requirements into technical specifications and solution designs.
  • Support client demos, working sessions, and workshops.
  • Maintain project documentation and ServiceNow Knowledge articles.
  • Serve as the primary contact for sprint work involving other business analysts and process consultants.
  • Help direct and mentor junior team members.
  • Assist with managing software development lifecycle ceremonies.
  • Contribute to projects involving future concepts, products, and technologies.
  • Own documentation quality and overall project outcomes.

Requirements

  • Experience with business processes across multiple ServiceNow suites and process areas beyond a single suite.
  • Strong functional knowledge of multiple ServiceNow suites in addition to ITSM.
  • Ability to discuss integrations between ServiceNow and third-party tools.
  • Certified System Administrator certification preferred.
  • Prior development or architecture experience strongly preferred.
  • Strong presentation, communication, customer service, and project-awareness skills.
  • Strong attention to detail and ability to work independently as a self-starter.
  • Ability to travel at least 25%.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Paid company holidays and paid time off.
  • Paid parental and caregiver leave.
  • Cross-department training and development opportunities.
  • Company-sponsored certifications and credentials.
  • Access to a multi-million-dollar technology lab.

Interested in this position?

Apply directly on the company website

Apply Now

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