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Account Manager

12 hours, 4 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 12

Description

  • Serve as the primary customer contact for assigned accounts, routing technical, operational, or accounting requests to the appropriate AHEAD departments.
  • Build and maintain strong customer alliances with decision makers in assigned accounts and represent client goals internally.
  • Provide regular two-way communication between customers and internal teams, set proper client expectations, and handle client inquiries via calls and emails in a timely manner.
  • Ensure client issues are resolved efficiently and escalate problems to the Director of Sales when necessary.
  • Assist Regional Sales Specialists with strategic development and closing of new accounts.
  • Act as project manager for account-related sales processes, coordinating tasks across departments to ensure on-time, on-budget delivery.
  • Coordinate with the branding department to deliver the customer’s designed hardware look and packaging from faceplate to shipping box.
  • Generate and maintain a credible monthly forecast for accounts and report this information to senior management.
  • Conduct quarterly business reviews with assigned accounts to evaluate satisfaction, identify additional services/products needed, and review account details (RMAs, inventory, EOL information, etc.).
  • Work with warehouse and production to ensure customer orders are processed according to production processes and schedules and follow established communication/process flow standards.

Requirements

  • 3+ years of sales experience.
  • 3+ years of customer service experience.
  • Bachelor’s degree or equivalent work experience.
  • Ability to present to small customer audiences ranging from engineers to C-level executives.
  • Proven ability to manage multiple projects, prioritize tasks, and use project management skills/tools.
  • High level of attention to detail and exceptional organizational skills.
  • Excellent written and verbal communication skills.
  • Some technical competence required (understanding of computer hardware, software, etc.).
  • Ability to handle stressful situations and meet deadlines.

Benefits

  • On-Target Earnings (OTE) range: $100,000 - $130,000 per year (includes base salary and target bonus).
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays and paid time off.
  • Paid parental and caregiver leave.
  • Sponsored certifications, cross-department training, and professional development opportunities.
  • Remote role (United States) and access to a multi-million-dollar technology lab/work environment.
  • Inclusive culture and employee resource groups (e.g., Moving Women AHEAD, RISE AHEAD).

Interested in this position?

Apply directly on the company website

Apply Now

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