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Customer Education Specialist

1 hour, 34 minutes ago
United States
Full-time
Mid Level
Customer Success
Customer and Technical Support
Apply Now
Agiloft

Agiloft

Agiloft is a global leader in Contract Lifecycle Management (CLM) software, automating processes, reducing risk, and driving revenue for over 3 million users worldwide.

Capital Markets
51-250
Founded 1990
$45M raised
View All Jobs 15

Description

  • Design and develop scalable customer education content for Agiloft products.
  • Create training modules, job aids, walkthroughs, videos, hands-on labs, and other customer-facing learning materials.
  • Deliver live customer webinars, workshops, and instructor-led training sessions.
  • Facilitate hands-on learning experiences virtually and at in-person customer and industry events.
  • Travel for customer onsite training, workshops, conferences, and other customer education events.
  • Build learning experiences focused on product adoption, business outcomes, and real-world use cases.
  • Collaborate cross-functionally to identify training gaps and prioritize customer education initiatives.
  • Translate complex CLM concepts and workflows into clear, engaging, easy-to-follow learning experiences.
  • Use AI-assisted tools and emerging technologies to support content development and customer education initiatives.
  • Build and maintain demo environments in a no-code platform.
  • Contribute to training strategy, learning standards, templates, and scalable program development.
  • Track training projects, manage content updates, and improve learning programs based on customer feedback and adoption insights.

Requirements

  • 2–5 years of experience in customer education, technical training, product enablement, or a related field.
  • Experience with Contract Lifecycle Management (CLM) platforms or legal technology.
  • Experience in customer education, product adoption, customer enablement, or customer success-focused training programs.
  • Experience creating customer-facing learning materials for SaaS or enterprise software products.
  • Strong facilitation and presentation skills with the ability to lead customer training sessions independently.
  • Experience developing eLearning and multimedia training content using tools such as Articulate Rise, Storyline, and Camtasia.
  • Ability to simplify technical concepts and connect product functionality to practical business use cases.
  • Strong AI literacy, adaptability, and enthusiasm for emerging AI technologies.
  • Strong organizational skills and attention to detail, with experience managing projects and competing priorities.
  • Comfort working in evolving environments, helping shape new programs and processes, and learning software products quickly.
  • Ability to build basic no-code demo environments.
  • Bachelor’s degree in Instructional Design, Education, Communications, Marketing, Business, or a related field, or equivalent practical experience.
  • Preferred: experience supporting product launches or building customer education programs from the ground up.
  • Preferred: background creating visually polished, customer-ready educational materials aligned to branding standards.
  • Preferred: familiarity with adult learning principles and customer education best practices.
  • Preferred: experience presenting at customer events, workshops, or conferences.

Benefits

  • Remote full-time role.
  • Floating holidays.
  • Quarterly wellness day with no questions asked.
  • Supportive work/life balance.
  • Multiple Employee Resource Groups (ERGs).
  • Inclusive workplace environment that supports employees bringing their authentic selves to work.

Interested in this position?

Apply directly on the company website

Apply Now

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