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Client Manager

3 hours, 13 minutes ago
Anywhere
Full-time
Entry Level
Account Manager
Customer and Technical Support
Salesforce
Apply Now
AffirmedRx

AffirmedRx

AffirmedRx is a pharmacy benefit management company dedicated to enhancing healthcare outcomes through integrity, clarity, and trust. They prioritize making pharmacy benefits easy to understand, accessible, and aligned with the best interests of employ...

Insurance
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Description

  • Serve as the primary day-to-day contact for assigned clients and support the broader account team.
  • Build relationships with HR teams, benefits administrators, consultants, and other client contacts.
  • Respond to client inquiries, coordinate internal follow-up, and drive issues through resolution.
  • Maintain accurate client records, communications, action items, and documentation in Salesforce and other systems.
  • Support eligibility updates, benefit changes, plan configuration, implementations, renewals, and account maintenance.
  • Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams to execute client requests on schedule.
  • Monitor pharmacy spend, utilization, and account performance metrics; identify optimization and cost-savings opportunities.
  • Prepare quarterly business plans, financial summaries, client reporting packages, meeting agendas, and follow-up actions.
  • Triage and escalate complex issues while communicating status and recommended resolutions to clients and leaders.
  • Identify process, operational efficiency, and client-experience improvements while following compliance requirements.

Requirements

  • Bachelor’s degree in Business, Healthcare Administration, or a related field; equivalent professional experience may be considered.
  • 0–1 year of experience in account management, client success, or client-facing operations within a PBM, health plan, TPA, or managed-care environment.
  • Healthcare experience is required.
  • Working knowledge of pharmacy benefit operations, including claims processing, formulary management, eligibility, network configuration, and benefit plan design.
  • Strong communication skills and the ability to explain complex pharmacy benefit information to nontechnical audiences.
  • Ability to manage multiple accounts and competing priorities with strong attention to detail and follow-through.
  • Proficiency with CRM systems and standard business tools such as Microsoft Office and Teams.
  • Experience with a transparent, pass-through, or PBM-optimizer organization is preferred.
  • Familiarity with Salesforce or similar healthcare CRM platforms is preferred.
  • Experience with quarterly business reviews, client-facing financial reporting, and team-based account models is preferred.

Benefits

  • Competitive compensation with health, dental, vision, and other benefits.
  • Remote work opportunity with expectations for a professional, distraction-free work environment.
  • Professional development and training in PBM, client management, and industry expertise.
  • Opportunity to contribute to pharmacy benefits industry change and patient outcomes.
  • Collaborative culture focused on employee and organizational growth.

Interested in this position?

Apply directly on the company website

Apply Now

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