Product Support Specialist I

5 hours, 4 minutes ago
Full-time
Junior
Product Management
Affirm

Affirm

Affirm offers a transparent buy now, pay later service founded in 2012 by Max Levchin. No late fees or surprises, just a responsible way to pay over time for your favorite brands.

Diversified Financial Services
1K-5K
Founded 2012

Description

  • Support Affirm’s merchant partners, including e-commerce retailers using various platforms.
  • Troubleshoot and resolve complex technical or configuration issues.
  • Work closely with engineers to resolve technical and operational issues.
  • Provide high-touch support to merchant partners and deliver quick, accurate information.
  • Manage multiple customer inquiries at the same time and prioritize effectively.
  • Build scalable support processes and improve internal workflows based on feedback.
  • Communicate new features and enhancements to merchant partners.
  • Aggregate merchant feedback and feature requests to inform future product planning.

Requirements

  • Must be located in CST or PST.
  • Bachelor’s degree or equivalent experience.
  • 2+ years of experience in tech, e-commerce, SaaS, or a similar role.
  • Ability to handle a high volume of requests with efficiency and empathy.
  • Strong writing skills for clearly explaining technical concepts and instructions.
  • Ability to understand complex technical systems and concepts.
  • Proven record of owning projects through completion and adapting as needs change.
  • Strong insight into merchant and collaborator questions and needs, even when unstated.
  • Fluent in French and English is a plus.
  • Experience with major e-commerce platforms such as Shopify or WooCommerce, or exposure to web development concepts, is a plus.
  • Comfort working with logs and formatted data to troubleshoot issues, is a plus.
  • Level commensurate on experience.

Benefits

  • Base pay range of $55,000 to $75,000 CAD per year.
  • Monthly stipends for health, wellness, and tech spending.
  • 100% subsidized medical, dental, and vision coverage for employees and dependents.
  • Affirm covers all health care premiums for all levels of coverage for employees and dependents.
  • Competitive vacation and holiday time off.
  • Employee stock purchase plan with a discount.
  • Remote-first work environment with flexibility to work almost anywhere in the country of employment.
  • Reasonable accommodations available during the hiring process for candidates who need individualized support.

Interested in this position?

Apply directly on the company website

Apply Now

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