Concierge & Member Relations Specialist

1 hour, 58 minutes ago
Full-time
Mid Level
Customer and Technical Support
Aero

Aero

Aero redefines air travel with meticulously designed jets and direct first-class flights, offering a seamless and magical travel experience to the best leisure destinations in the world.

Airlines
11-50
$104M raised

Description

  • Serve as the direct point of contact for high-value guests, Aero Black members, executive assistants, and VIP/CEO bookers.
  • Maintain and update guest profiles to support personalized service and increased lifetime value.
  • Identify, nurture, and educate new and prospective guests about the Aero experience and their future travel needs.
  • Monitor travel plans and waitlists to uncover opportunities for schedule changes, seat sales, charter sales, and ancillary sales.
  • Coordinate closely with the Concierge team to support high-value guests during travel disruptions and irregular operations.
  • Manage Aero Black membership tasks, including account upgrades, referral codes, feedback collection, event support, and loyalty analytics.
  • Drive sales generation through outreach, prospecting, and recommendations for additional flights or schedule adjustments.
  • Develop ancillary sales opportunities such as ground transportation, air transportation, and hotel packages.
  • Act as a Darwin super-user and reservations workflow expert, supporting colleagues and troubleshooting system issues.
  • Track leads, conversions, commissions, and sales KPIs while supporting GDS transactions, PNR maintenance, fare guidance, and escalation handling.

Requirements

  • Proven experience in guest relations, sales, or reservations in a luxury travel or hospitality environment.
  • Understanding of PSS and fare construction principles, including fare class hierarchy, brand differentiation, and fare basis codes.
  • Strong communication and interpersonal skills with the ability to build rapport with high-value and ultra-high-net-worth guests.
  • Results-driven, organized, efficient, and detail-oriented.
  • High sense of ownership, autonomy, and follow-through with the ability to drive outbound outreach and follow-ups to close.
  • Ability to track and analyze leads, opportunities, and performance metrics and share insights for continuous improvement.
  • Aviation experience is a plus but not required.
  • Flexibility to work weekends and shifts aligned with Pacific Time or Eastern Time hub operations.

Benefits

  • Remote full-time role.
  • Hourly pay of $25 to $27 an hour.
  • Opportunity to work with premium travel, concierge, and membership operations.
  • Chance to support high-value guests and exclusive Aero Black member experiences.
  • Exposure to commercial systems, loyalty analytics, and cross-functional work with Marketing, Business Development, and Concierge teams.

Interested in this position?

Apply directly on the company website

Apply Now

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