Manager, Operations & Customer Experience

2 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support

Rockstar

Rockstar is a platform that connects top talent with companies, helping individuals land roles that accelerate their careers. They focus on roles that offer competitive cash and the opportunity to impact the trajectory of the business.

Professional Services
1-10

Description

  • Own the end-to-end customer experience from order placement through delivery and setup.
  • Act as the voice of the customer inside the company and continually raise service standards.
  • Build dashboards, quality controls, and visibility into CX and operational performance.
  • Identify friction points and improve workflows through automation and process simplification.
  • Select and roll out tools in collaboration with Product, Operations, and Engineering.
  • Manage delivery partners to ensure proactive communication, reliable delivery, and professionalism in customer homes.
  • Resolve delivery issues directly with partners when problems occur.
  • Coordinate with Product and Finance on inventory placement, stocking strategy, and launch readiness.
  • Monitor inventory availability, launch timelines, and out-of-stock risks to prevent overpromising.
  • Support retail operations by improving merchandising, delivery SLAs, inventory syncs, and in-store activation efforts.

Requirements

  • 4+ years of experience in CX, operations, or logistics at a high-growth physical goods company.
  • Experience owning customer experience, fulfillment, or other core operational metrics.
  • Experience managing 3PLs and external partners.
  • Strong comfort working with data, dashboards, and performance metrics.
  • Experience evaluating and rolling out tools across CX or operations.
  • Clear communication skills with the ability to align cross-functional teams.
  • Scrappy, pragmatic approach with the ability to move quickly and focus on what matters.
  • Ability to work across CX, delivery, inventory, and retail operations.

Benefits

  • Base salary of $120,000–$150,000 depending on experience and location.
  • Equity compensation.
  • Health benefits.
  • Unlimited PTO.
  • Fully stocked fridge.

Interested in this position?

Apply directly on the company website

Apply Now

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