RemoteLeaf Logo
Log in Sign up

Tech Support Specialist

2 months, 2 weeks ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
CRM Salesforce
Apply Now
Advocate

Advocate

Advocate provides comprehensive assistance to workers in navigating the Social Security benefits application process, offering expert support to determine eligibility and streamline the collection of medical records to expedite claims for disability be...

Internet Software & Services
1-10
Founded 2015
View All Jobs 6

Description

  • Diagnose and resolve day-to-day technical issues involving e-signature integrations, workflow status updates, and file processing problems.
  • Monitor daily reports and logs to identify and address errors.
  • Serve as the first line of support for internal teams experiencing operational technology issues.
  • Escalate issues and coordinate fixes with engineering when needed.
  • Set up accounts, access, and tools for new hires.
  • Maintain software licenses and user permissions across platforms.
  • Provide basic IT support for staff, including email, Slack, Salesforce, and similar tools.
  • Analyze recurring issues and implement process improvements to prevent future problems.
  • Collaborate with operations and engineering to design scalable, reliable systems.
  • Create documentation and internal guides to support troubleshooting and onboarding.

Requirements

  • 2–4 years of experience in a technical operations, IT, or support engineering role.
  • Strong troubleshooting ability across SaaS systems, including CRM, workflow tools, and integrations.
  • Comfort navigating and fixing issues in Salesforce or similar platforms.
  • Basic IT support knowledge, including identity management, access provisioning, and device/software troubleshooting.
  • Ability to thrive in a fast-paced, mission-driven environment.
  • Problem-solving mindset with a focus on both fixing issues and preventing them from recurring.
  • Detail-oriented approach with the ability to see the bigger picture when designing processes.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

New Era Technology US

Desktop Support Technician

New Era Technology US 1K-5K IT Services

New Era Technology is hiring an L2 Desktop Support Technician to support and troubleshoot desktop hardware and software across Mac and Windows environments.

United States Senior Technical Support Engineer
Encryption macOS
16 hours, 57 minutes ago
New Era Technology US

Field Technician

New Era Technology US 1K-5K IT Services

New Era Technology is hiring a Field Technician to support customer-site installations, field service, and quality assurance across local and regional/national projects.

Anywhere Full-time Junior Technical Support Engineer
Cisco
17 hours, 12 minutes ago
Bit by Bit

Help Desk Engineer II (Level 2) - Remote (Philippines or Indonesia)

Bit by Bit 11-50 Internet Software & Services

BitByBit is hiring a remote Help Desk Engineer II to provide advanced IT support, manage escalations, and contribute to client infrastructure work for U.S.-based SMB clients.

Philippines Indonesia Full-time Senior Systems Administrator Technical Support Engineer
$1k-$2k
Active Directory Azure DHCP DNS PowerShell TCP/IP Windows Server
17 hours, 27 minutes ago
Uptalent

Remote Delivery Engineer - Full Time

Uptalent 11-50 Construction & Engineering

Uptalent.io is hiring a Remote Delivery Engineer to remotely monitor and diagnose critical power generation equipment for a client in the power generation industry.

El Salvador Latin America Full-time Senior Technical Support Engineer
17 hours, 42 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers