IT Helpdesk Engineer

2 months, 1 week ago
Full-time
Junior
Customer and Technical Support
Adventus

Adventus

Adventus specializes in developing innovative music learning software and interactive programs that enhance music education for students of all ages, integrating technology with pedagogy to create engaging learning experiences in various environments.

Internet Software & Services
51-250
Founded 1996

Description

  • Provide first-level technical support and resolve information technology issues for end users.
  • Troubleshoot corporate devices, applications, phones, and IT peripherals.
  • Manage support for Mac OS, Windows 10 and 11, Microsoft Office applications, network connectivity, printer issues, and standard application support.
  • Configure and troubleshoot email messaging services, including Outlook and other email platforms.
  • Perform desktop hardware diagnosis and escalate issues to manufacturers when needed.
  • Handle IT administrative tasks for new joiners and leavers, including account access and device setup.
  • Document support cases thoroughly in the ticketing system and knowledge base.
  • Maintain IT inventory, asset tagging, parts, licenses, and hardware records.
  • Ensure cases are resolved within SLA based on priority and service management principles.
  • Perform ad hoc duties as assigned.

Requirements

  • Minimum Diploma, Advanced/Higher/Graduate Diploma, or Computer Science/Information-related education.
  • At least 2 years of experience in IT-related positions.
  • Excellent interpersonal and communication skills.
  • Experience with basic Mac OS, Microsoft 365, Google Suite, and on-premise or cloud directory services.
  • Result-oriented and able to work well in a team.
  • Knowledge of different IT technologies and willingness to continue learning.
  • Experience supporting corporate devices, applications, and end-user computing environments is an advantage.

Benefits

  • ₱25,000 - ₱30,000 bimonthly salary.
  • Remote full-time work arrangement.

Interested in this position?

Apply directly on the company website

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