Contact Center Representative - IHA Scheduling Team (6692)

2 days, 1 hour ago
Full-time
Junior
Customer and Technical Support
Advantmed

Advantmed

Advantmed provides integrated healthcare solutions that focus on enhancing performance, reducing costs, and optimizing patient outcomes for healthcare organizations, particularly in the areas of risk adjustment and quality management.

Internet Software & Services
1K-5K
Founded 2005

Description

  • Handle inbound and outbound calls to schedule in-home health assessment appointments.
  • Identify and address member needs, complaints, and service issues.
  • Provide accurate responses, explain solutions, and ensure members feel supported.
  • Use active listening, empathy, and de-escalation techniques with callers.
  • Maintain customer relationships based on trust and reliability.
  • Use call-center software, databases, scripts, and related tools appropriately.
  • Meet or exceed call-center performance metrics while delivering consistent service.
  • Make relevant product or service recommendations when appropriate.
  • Attend training, remain available for on-camera meetings, and follow company policies.
  • Complete additional tasks assigned by the Call Center Supervisor.

Requirements

  • At least 2 years of call-center experience in a target-driven environment.
  • Outbound sales experience is preferred.
  • Strong verbal and written communication skills with clear diction and professional call-script delivery.
  • Outgoing, customer-focused personality with empathy, diplomacy, and active-listening skills.
  • Ability to multitask in a fast-paced environment while using computer systems and speaking with customers.
  • Strong time management, problem-solving, decision-making, and teamwork skills.
  • Proficiency with data entry, computers, and Microsoft Word, Excel, and Outlook.
  • Typing speed of at least 40 words per minute; 60 words per minute preferred.
  • Flexible availability Monday through Friday between 6:00 a.m. and 6:00 p.m. PST, with possible Saturday hours.
  • Must be authorized to work in the United States and have a Windows computer with video capability and stable high-speed internet.

Benefits

  • $15–$17 per hour.
  • Paid time off.
  • Health benefits.
  • Fully remote work within the United States.
  • Immediate availability.

Interested in this position?

Apply directly on the company website

Apply Now

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