Remote Chat Support Agent

2 days, 13 hours ago
Full-time
Entry Level
Customer and Technical Support
ADF Medical

ADF Medical

ADF Medical specializes in enhancing the marketing strategies of medical practices by leveraging two decades of expertise in practice development to optimize service offerings and increase revenue.

Professional Services
1-10
Founded 1993

Description

  • Respond to patient and client inquiries through live chat in a timely manner.
  • Provide accurate information about ADF Medical services and products.
  • Assist patients with appointment scheduling and general questions.
  • Troubleshoot basic issues and escalate complex cases to the appropriate team.
  • Maintain a friendly, professional, and empathetic tone in all interactions.
  • Update patient records and document chat interactions accurately.
  • Meet daily chat volume and customer satisfaction targets.

Benefits

  • Competitive hourly pay.
  • No phone calls; chat-only communication.
  • Flexible scheduling with morning, afternoon, and evening shifts available.
  • 100% remote work from anywhere.
  • Paid training provided.
  • Health benefits for full-time employees.
  • Performance bonuses for top agents.
  • Career growth opportunities within ADF Medical.
  • Supportive team environment with regular check-ins and coaching.

Interested in this position?

Apply directly on the company website

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