Live Chat Assistant-Remote

1 day, 23 hours ago
Full-time
Entry Level
Customer and Technical Support
ADF Medical

ADF Medical

ADF Medical specializes in enhancing the marketing strategies of medical practices by leveraging two decades of expertise in practice development to optimize service offerings and increase revenue.

Professional Services
1-10
Founded 1993

Description

  • Respond to patient and client inquiries through the live chat platform in real time.
  • Provide accurate information about services, appointments, billing, and support.
  • Manage multiple live chat conversations simultaneously with speed and professionalism.
  • Log and document all chat interactions accurately in the CRM system.
  • Identify and escalate urgent or unresolved issues to the appropriate team.
  • Deliver a warm, helpful, and professional experience in every chat.
  • Follow company communication guidelines and service quality standards.
  • Adhere to HIPAA guidelines and patient confidentiality protocols at all times.

Requirements

  • Strong written communication skills.
  • Quick typing ability.
  • Friendly and attentive demeanor with a warm personality.
  • Ability to manage multiple live chat conversations at once.
  • Ability to work fully remote.
  • Availability for full-time or part-time work.
  • Willingness to follow HIPAA guidelines and patient confidentiality protocols.
  • Experience in customer support or patient services is a plus.

Benefits

  • Competitive pay.
  • Health, dental, and vision benefits for full-time employees.
  • Paid time off and paid holidays.
  • Flexible shift options, including evenings and weekends.
  • Supportive team environment with ongoing coaching.
  • Career growth and advancement opportunities within ADF Medical Services.

Interested in this position?

Apply directly on the company website

Apply Now

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