Healthcare Account Manager

10 hours, 21 minutes ago
Full-time
Mid Level
Sales and Business Development
AdeptID

AdeptID

AdeptID is a values-driven company that empowers organizations to discover hidden talent and unlock career navigation through their models based on potential. Using machine learning, AdeptID identifies and supports talent by focusing on transferable sk...

Professional Services
11-50
Founded 2020
$4M raised

Description

  • Serve as the primary contact for hospitals, imaging centers, and other healthcare facility clients.
  • Build consultative client relationships through regular calls, emails, meetings, check-ins, and quarterly business reviews.
  • Resolve client issues promptly and escalate matters when necessary.
  • Manage job orders end-to-end, including accuracy checks, status updates, candidate submissions, and feedback.
  • Coordinate with recruiting to prioritize roles, improve fulfillment, and align staffing outcomes with client expectations.
  • Identify and resolve job description and pay-rate inconsistencies to reduce delays and rework.
  • Track fill rates, time-to-fill, revenue, client retention, and other account performance metrics.
  • Collaborate with business development on client transitions, account expansions, and growth opportunities.
  • Prepare account performance summaries and provide strategic growth recommendations.

Requirements

  • 3+ years of experience in account management, client services, or staffing operations, preferably in healthcare staffing.
  • Prior experience as a clinician.
  • Experience managing multiple client relationships in a fast-paced environment.
  • Strong understanding of healthcare staffing workflows, job order management, credentialing timelines, and VMS platforms.
  • Proficiency with staffing technology platforms; Sense or Bullhorn experience is a plus.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Experience with data analytics and account performance reporting preferred.
  • Consultative sales or healthcare business development experience preferred.
  • Familiarity with travel nursing, allied health, or per diem staffing models preferred.
  • Demonstrated success growing revenue within existing accounts preferred.

Benefits

  • Competitive salary with performance-based bonus structure.
  • Health, dental, and vision insurance.
  • Generous paid time off and flexible work arrangements.
  • Professional development and career advancement opportunities.
  • Collaborative and supportive company culture.

Interested in this position?

Apply directly on the company website

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