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Account Manager, Ada Accelerate

2 weeks, 6 days ago
Canada
Full-time
Junior
Account Manager
Customer and Technical Support
Salesforce
Apply Now
Ada

Ada

Ada is the world’s leading customer service automation company, providing an AI-powered platform for efficient customer service interactions globally.

Professional Services
251-1K
Founded 2016
$196M raised
View All Jobs 5

Description

  • Own customer renewals and retention targets across a portfolio representing approximately $2.5M in annual revenue.
  • Monitor usage, automation rates, and account health to identify risks and develop recovery plans.
  • Run customer check-ins and business reviews that connect Ada’s platform to measurable business outcomes.
  • Identify and pursue expansion opportunities such as increased conversation volume, new channels, and additional use cases.
  • Build relationships with daily contacts and budget-owning decision-makers.
  • Maintain accurate Salesforce records and provide weekly renewal and pipeline forecasts.
  • Escalate accounts requiring more senior support or that have outgrown the Accelerate model.
  • Communicate customer needs clearly to Support, Product, and Solutions teams.

Requirements

  • 1+ year of experience in a customer-facing or commercial role, such as Account Management, BDR/SDR, Customer Success, or Account Executive.
  • B2B SaaS experience preferred.
  • Strong organization skills and the ability to manage a high-volume portfolio without missing follow-ups.
  • Ability to understand customer priorities, business results, and relevant performance metrics.
  • Ability to remain calm with frustrated customers and follow through reliably.
  • Coachability and willingness to seek, apply, and act on feedback.
  • Clear written and verbal communication skills for cross-functional collaboration.
  • Comfort with Salesforce, Google Workspace, or Microsoft Office, and ability to learn new software quickly.
  • Experience carrying a quota or commercial target preferred.

Benefits

  • $130,000–$170,000 on-target earnings, with actual compensation based on experience, location, qualifications, and other factors.
  • Unlimited vacation.
  • Extended health, dental, vision, travel, and life insurance.
  • Wellness account and employee and family assistance plan.
  • Flexible schedule with remote-first and in-person work options.
  • Learning and development budget.
  • Work-from-home budget.
  • Access to AI tools and hands-on experience with large language models.

Interested in this position?

Apply directly on the company website

Apply Now

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