Project Manager

2 hours, 27 minutes ago
Full-time
Mid Level
Project and Program Management
Actionstep

Actionstep

Actionstep is a comprehensive legal business management platform for midsize law firms, offering a powerful cloud-based legal practice management system that automates routine legal processes, reduces administrative burdens, and provides tools for CRM,...

Internet Software & Services
51-250
Founded 2004

Description

  • Oversee Certified Consulting Partner (CCP)-led implementations and ensure alignment with delivery frameworks, tools, and quality expectations.
  • Manage internal implementations and professional services projects directly within agreed scope, budget, and timeline.
  • Act as the escalation and coordination point for delivery issues raised by partners or internal teams.
  • Track delivery performance across the partner portfolio and identify trends, risks, and systemic challenges.
  • Participate in partner performance reviews and recommend improvements to governance and delivery quality.
  • Support CCP onboarding and training by coordinating resources, scheduling sessions, and keeping materials current.
  • Collaborate with technical teams to scope internal projects accurately and align resources appropriately.
  • Create and maintain project documentation, templates, and process guides to support consistency and scalability.
  • Work with PMO and Services leadership to refine partner governance models, delivery frameworks, and supporting tools.
  • Capture lessons learned through post-project reviews and contribute to continuous improvement efforts.

Requirements

  • 3–5+ years of experience in SaaS implementation, professional services, or delivery operations.
  • Experience delivering outcomes in fast-paced, ambiguous environments.
  • Strong stakeholder engagement and communication skills with the ability to translate between business and technical perspectives.
  • Proven ability to take ownership, solve problems creatively, and adapt quickly to changing challenges.
  • Highly organized and proactive, with the ability to manage multiple priorities across parallel workstreams.
  • Collaborative and resourceful, able to work independently while rallying others to unblock projects.
  • Experience in legal technology, SaaS delivery, or professional services environments is desirable.
  • Exposure to partner governance, enablement, or channel delivery frameworks is desirable.
  • Familiarity with project delivery tools such as Asana, Jira, or similar systems is desirable.
  • Formal training or certification in project management is desirable.

Benefits

  • Robust medical, dental, and vision coverage.
  • RRSP with company match.
  • Flexible working arrangements and PTO.
  • Birthday off.
  • Frequent team-building events.
  • Training and development opportunities.
  • Salary of $70,000 to $100,000 CAD.

Interested in this position?

Apply directly on the company website

Apply Now

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