Action1

Action1 offers cloud-based patch management, vulnerability discovery, and automated remediation to prevent security breaches and ransomware attacks. Their solutions support endpoint security, IT productivity, and remote monitoring for IT departments, S...

Internet Software & Services

Information Technology

11-50 (20)

17 open positions

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Technical Support Engineer Tier I

3 months ago

United States

Full-time

Entry Level

Technical Support Engineer

Customer and Technical Support

Active Directory Linux macOS PowerShell Windows Server

Apply Now

Action1

Internet Software & Services

11-50

View All Jobs 17

Description

Provide timely technical support and respond promptly to customer inquiries.
Troubleshoot and resolve customer issues via phone and other communication channels.
Follow up with customers after troubleshooting to confirm full product functionality.
Build and maintain an internal knowledge base with guides and solutions.
Continuously improve the customer support process for greater efficiency.
Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
Participate in customer meetings as needed to troubleshoot and resolve issues directly.

Requirements

Foundational understanding of Microsoft Windows operating systems.
Interest in troubleshooting software and resolving patching issues.
Basic exposure to PowerShell, such as reading or running simple scripts.
Familiarity with macOS and/or Linux environments.
Understanding of basic software installation processes, including installers, setup steps, and configurations.
Experience in customer service, helpdesk, or IT support roles.
Strong communication and problem-solving skills.
Motivation to learn and grow within a technical support role.
Introductory knowledge of Active Directory or Group Policy.
Exposure to patch management or endpoint management tools is a plus.
Basic familiarity with system logs or tools such as Windows Event Viewer is a plus.
Exposure to Windows Server environments is a plus.
Basic understanding of IT security principles is a plus.
Ability to identify and troubleshoot failed patch installations is a plus.
Familiarity with software deployment and configuration using install switches is a plus.
Ability to review and interpret logs and event data is a plus.

Benefits

Engaging challenges and opportunities to solve real-world problems.
Continuous professional growth and learning with cutting-edge technologies.
A stable income with opportunities for advancement.
Flexible working hours.
A supportive and collaborative team of skilled professionals.
A remote-first culture with work-life balance.

Interested in this position?

Apply directly on the company website

Apply Now

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