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Sr. CX Designer, AI & Digital Experiences

3 weeks, 3 days ago
United States
Full-time
Senior
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
Confluence Figma JIRA Prototyping Sketch
Apply Now
Actian

Actian

Actian Corp provides data management solutions for organizations to make confident, data-driven decisions and accelerate growth through hybrid data management, integration, and analytics services worldwide.

IT Services
251-1K
Founded 2005
View All Jobs 12

Description

  • Design and prototype AI-powered customer experience touchpoints such as agentic workflows, intelligent chatbots, and AI-assisted self-service interactions.
  • Identify opportunities to embed AI into key customer journey moments to reduce friction, improve discoverability, and increase customer self-sufficiency.
  • Collaborate with marketing, sales, product, engineering, and customer success teams to translate AI capabilities into customer-centered experience concepts.
  • Map and analyze the end-to-end customer journey across web, community, support, onboarding, and self-service channels to identify gaps and prioritize improvements.
  • Design connected digital experiences that help customers find what they need and achieve value faster.
  • Champion a consistent experience layer across Actian’s diverse product portfolio.
  • Design self-service and digital-first experiences supporting product-led growth, including trial activation, onboarding flows, and in-journey guidance.
  • Develop CX design artifacts including journey maps, service blueprints, experience briefs, wireframes, conceptual prototypes, and storyboards.
  • Plan and facilitate design thinking workshops with stakeholders across Product, Marketing, Customer Success, Sales, and IT.
  • Define success metrics for CX initiatives and track improvements in self-service resolution, time-to-value, customer satisfaction, and digital engagement.
  • Present findings, designs, and results to senior leadership and make the business case for CX investments.

Requirements

  • 5–7+ years of experience in customer experience design, experience strategy, service design, or a related discipline within SaaS, enterprise software, or digital consulting.
  • Demonstrated use of design thinking frameworks including journey mapping, service blueprinting, persona development, and Jobs-to-be-Done with real-world impact.
  • Hands-on experience designing or conceptualizing AI-powered experiences such as chatbot or virtual assistant flows, agentic interactions, or AI-assisted self-service.
  • Active, demonstrated use of AI tools in day-to-day design and strategy work, including platforms such as Claude, ChatGPT, or Gemini.
  • Experience with AI-assisted design tools such as Figma Make and AI-integrated research, synthesis, or prototyping workflows.
  • Understanding of product-led growth principles and experience designing self-service or trial/freemium customer journeys.
  • Strong visual communication and prototyping skills, with the ability to produce wireframes, mockups, storyboards, and flow diagrams.
  • Proven ability to connect design work to measurable outcomes and communicate impact to executive stakeholders.
  • Skilled facilitator who is comfortable planning and running design thinking workshops with senior stakeholders.
  • Excellent written and verbal communication skills with strong executive presence.
  • Preferred: Background in experience strategy, UX strategy, or CX consulting for enterprise SaaS or technology companies.
  • Preferred: Familiarity with data management, analytics, or cloud data platforms.
  • Preferred: Experience improving digital experiences across multi-product or mixed-maturity technology ecosystems.
  • Preferred: Proficiency with Miro, Figma, Sketch, JIRA, Confluence, or similar collaboration and design tools.
  • Preferred: Familiarity with AI/ML capabilities and how to design human-centered experiences that leverage them effectively.

Interested in this position?

Apply directly on the company website

Apply Now

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