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Azure Shift Supervisor (Technical SME)

5 days, 13 hours ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Active Directory Azure
Apply Now
Accenture

Accenture

Accenture provides management consulting, technology services, and outsourcing solutions across various industries, leveraging emerging technologies and human ingenuity to help organizations improve performance and create sustainable value.

Professional Services
100K+
Founded 1989
View All Jobs 74

Description

  • Create and maintain shift schedules to support program workflows.
  • Review PTO and callout requests and coordinate overtime coverage as needed.
  • Ensure consistent coverage across workstreams during the assigned shift.
  • Facilitate shift handoff calls and provide activity updates to the oncoming shift and supervisor.
  • Monitor communications, answer engineer questions, and address concerns in real time.
  • Serve as the point of contact for ticket queues and escalations, including after-hours support.
  • Support incident management as part of a 24x7 cloud-based operations team.
  • Diagnose, mitigate, and escalate system issues to maintain high platform availability.
  • Serve as a technical escalation point for complex Azure, Active Directory, and Office 365 issues.
  • Provide hands-on troubleshooting, reinforce SOPs and knowledge articles, support root cause analysis, and recommend corrective actions.

Requirements

  • Bachelor’s degree in IT, Computer Science, or a related field preferred, or equivalent experience.
  • 4–6 years of IT experience.
  • At least 2 years of supervisory experience.
  • Experience supporting a 24x7 cloud-based environment.
  • Experience supporting Azure, Active Directory (AAD), and/or Office 365 environments is preferred.
  • Familiarity with KPI/SLA metrics and operational performance tracking is preferred.
  • Experience developing SOPs, knowledge articles, or technical documentation is preferred.
  • Proven troubleshooting and technical problem-solving experience is preferred.
  • US Passport required.
  • TS/SCI with poly level clearance required.
  • Applicants must have work authorization that does not now or in the future require visa sponsorship in the United States.

Benefits

  • Base pay range of $86,400 to $176,200 USD in eligible locations.
  • Wide variety of benefits offered through Accenture Federal Services.
  • Hands-on experience, certifications, and industry training opportunities.
  • Collaborative and caring work environment.
  • Equal employment opportunity and affirmative action commitment for veterans and individuals with disabilities.
  • Reasonable accommodation support during the hiring process and on the job.

Interested in this position?

Apply directly on the company website

Apply Now

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