Customer Care Agent

3 months ago
Full-time
Junior
Customer and Technical Support
Above Lending

Above Lending

Above Lending is a financial services company that offers simple and transparent products to help clients achieve financial goals and manage debt effectively.

Banks
11-50

Description

  • Assist customers with account inquiries, navigation, payments, and account changes via phone or email.
  • Provide prompt, accurate customer support by actively listening to concerns and resolving issues.
  • Use critical thinking and problem-solving to handle customer inquiries and complex account issues.
  • Perform accurate data entry to update customer information and account details.
  • Follow company policies and compliance requirements in all customer interactions.
  • Manage time effectively to meet service level agreements and maintain service quality.
  • Collaborate with team members and other departments to resolve escalated issues and improve processes.
  • Support company goals and objectives through every customer interaction.

Requirements

  • 2 or more years of experience in the financial services industry preferred.
  • 2 or more years of experience working in a contact center environment preferred.
  • Excellent listening and comprehension skills.
  • Outstanding verbal and written communication skills.
  • Strong critical thinking and problem-solving abilities.
  • Ability to multitask and adapt to changing priorities in a fast-paced environment.
  • Proficient data entry skills with high accuracy and attention to detail.
  • Excellent time management skills to prioritize tasks and meet deadlines.
  • Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus.
  • Ability to work full time, fully remote, from 10:00am to 7:00pm CT.

Interested in this position?

Apply directly on the company website

Apply Now

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