Collections Agent

4 days, 9 hours ago
Full-time
Junior
Customer and Technical Support
Above Lending

Above Lending

Above Lending is a financial services company that offers simple and transparent products to help clients achieve financial goals and manage debt effectively.

Banks
11-50

Description

  • Review and analyze delinquent accounts to determine the best path to resolution.
  • Contact clients by phone and email to discuss account status and repayment options.
  • Negotiate repayment plans in a professional and empathetic manner.
  • Document client interactions, agreements, and account updates accurately in the company system.
  • Conduct skip tracing to locate hard-to-reach or unresponsive customers using investigative tools and techniques.
  • Monitor accounts to ensure compliance with agreed payment plans.
  • Collaborate with internal teams such as Customer Service and Special Handling to resolve complex issues.
  • Maintain knowledge of company policies, procedures, and regulatory requirements related to account resolution.
  • Provide customer service and support throughout the resolution process.
  • Escalate unresolved issues to the Operations Manager when needed.
  • Participate in team meetings and training sessions to stay current on updates and trends.

Requirements

  • High school diploma or equivalent is required.
  • Associate’s or Bachelor’s degree in a related field is preferred.
  • Minimum of 2 years of experience in consumer collections.
  • Strong understanding of financial products, services, and regulations.
  • Excellent verbal and written communication skills.
  • Ability to negotiate and resolve conflicts effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite and experience with CRM software.
  • High level of integrity and commitment to client confidentiality.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Availability to work the 10am to 7pm shift.

Benefits

  • Health, dental, and vision coverage with considerable employer contributions.
  • Generous PTO, paid holidays, and paid parental leave.
  • 401(k) matching program.
  • Base pay of $18 per hour.
  • Monthly commission based on the percentage of debt collected, subject to the company commission plan.

Interested in this position?

Apply directly on the company website

Apply Now

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