Collections Agent

3 weeks, 5 days ago
Full-time
Junior
Customer and Technical Support
Above Lending

Above Lending

Above Lending is a financial services company that offers simple and transparent products to help clients achieve financial goals and manage debt effectively.

Banks
11-50

Description

  • Review and analyze delinquent accounts to determine appropriate resolution strategies.
  • Contact clients by phone and email to discuss accounts, repayment options, and long-term financial goals.
  • Negotiate repayment plans professionally and empathetically.
  • Document client interactions and agreements accurately and promptly in company systems.
  • Conduct skip tracing to locate hard-to-reach or unresponsive customers.
  • Monitor accounts for compliance with agreed-upon payment plans.
  • Collaborate with Customer Service and Special Handling teams on complex account issues.
  • Maintain knowledge of company policies, procedures, and account-resolution regulations.
  • Provide customer service throughout the resolution process and escalate unresolved issues when necessary.
  • Participate in team meetings and training sessions.

Requirements

  • High school diploma or equivalent; an Associate’s or Bachelor’s degree in a related field is preferred.
  • At least 2 years of consumer collections experience.
  • Strong understanding of financial products, services, and regulations.
  • Excellent verbal and written communication skills.
  • Ability to negotiate and resolve conflicts effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency with Microsoft Office Suite and CRM software.
  • High integrity and commitment to maintaining client confidentiality.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Availability to work the 10:00 a.m. to 7:00 p.m. shift.

Benefits

  • Employer contributions toward health, dental, and vision coverage.
  • Generous paid time off and paid holidays.
  • Paid parental leave.
  • 401(k) matching program.

Interested in this position?

Apply directly on the company website

Apply Now

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