Senior Credit & Collections Specialist

10 hours, 45 minutes ago
Full-time
Mid Level
Operations
Abnormal AI

Abnormal AI

Abnormal AI provides advanced email security solutions designed to block malicious email attacks, including credential phishing, business email compromise, and account takeover.

Internet Software & Services
Founded 2018

Description

  • Manage the end-to-end collections process, including invoice issuance, follow-up on outstanding balances, and timely resolution of invoice disputes.
  • Provide post-close audit reporting related to billing and collections activity.
  • Own the accounts receivable aging report and produce weekly and monthly collections metrics such as DSO, collection rate, and bad debt reserve.
  • Present collections trends, risks, and recommended actions to Finance leadership and the Deal Desk Director.
  • Serve as the primary point of contact for customer billing inquiries and maintain strong relationships with customer accounts payable teams.
  • Maintain accurate customer payable contact records and anticipate changes that could disrupt payment workflows.
  • Manage escalation paths for delinquent accounts, including coordination with Sales, Legal, Customer Success, and collections agencies when needed.
  • Triage and resolve invoice disputes, document root causes, and drive upstream process fixes.
  • Manage the bad debt write-off process, including documentation, approvals, and coordination with finance leadership.
  • Own collections policy and procedure documentation, SOX-relevant controls, and audit-ready records.
  • Leverage AI-powered tools to automate repetitive collections tasks, improve workflow efficiency, and support reporting and communication.
  • Build and maintain AI prompt libraries, workflow templates, and documentation to scale collections operations consistently.

Requirements

  • 3–5 years of experience in collections, accounts receivable, or a related accounting function.
  • Experience with ERP systems such as NetSuite, Sage Intacct, or SaaS Optics.
  • Hands-on experience using AI platforms or productivity tools such as Claude or similar.
  • Strong analytical and problem-solving skills with a process improvement mindset.
  • Excellent written and verbal communication skills for engaging customers and internal stakeholders at all levels.
  • High attention to detail and the ability to manage competing priorities in a fast-paced environment.
  • Experience in a high-growth SaaS or technology company is a plus.
  • Experience with billing workflows is preferred.
  • Ability to collaborate across functions and build trust with stakeholders.
  • Curiosity and eagerness to expand AI tooling skills are preferred.

Benefits

  • Base salary range of $68,900 to $99,000 USD.
  • Eligibility for bonus or incentive compensation.
  • Equity as part of the total compensation package.
  • Comprehensive benefits package.
  • Equal opportunity employer environment.

Interested in this position?

Apply directly on the company website

Apply Now

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