Attorney Performance Specialist

2 hours, 26 minutes ago
Full-time
Entry Level
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Review attorney hearing reports for accuracy and completeness and resolve discrepancies before publication.
  • Handle difficult attorney tickets, issues, and complaints with proper documentation and follow-up.
  • Investigate inquiries related to hearing report results, attorney performance, and attorney history.
  • Manage performance widgets and compliance tasks to ensure timely resolution.
  • Process and manage Failure to Appear cases and filtered attorneys, identifying training and remediation needs from trends.
  • Monitor the Learning Management System for attorneys.
  • Support attorney services through calls, chats, tickets, and emails.
  • Provide attorney training on the company platform.
  • Suggest improvements to systems and processes.
  • Attend weekly team meetings and participate as needed.

Requirements

  • Ability to plan, multitask, and manage time effectively.
  • Excellent verbal and written communication skills.
  • Solid computer skills.
  • AI experience preferred.
  • Legal experience preferred.
  • Must be located in South Carolina for this remote position.
  • Full-time availability, Monday through Friday, 8:00am to 4:30pm MST.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • Paid time off.
  • Retirement plan with 5% matching.
  • 9 paid holidays per year.
  • Referral program.
  • Starting pay of $15.00 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

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