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Manager, Technical Success Management

1 week, 5 days ago
United States
Full-time
Senior
Customer Success Manager
Project and Program Management
AWS Azure Cybersecurity GCP
Apply Now
Zscaler

Zscaler

Zscaler is a cybersecurity pioneer providing industry-leading CASB and SASE solutions, revolutionizing internet security with a cloud-based platform that protects users worldwide.

Internet Software & Services
1K-5K
Founded 2007
View All Jobs 58

Description

  • Lead and mentor a team of Technical Success Managers to drive customer satisfaction, retention, and growth.
  • Build and maintain relationships with customer stakeholders to support success and revenue expansion.
  • Communicate Zscaler’s value to technical and business audiences and resolve customer challenges.
  • Partner cross-functionally to advocate for customer needs and improve the customer experience.
  • Monitor KPIs such as NPS, renewals, and product adoption to guide improvement efforts.
  • Serve as an escalation point for customer incidents and business issues.
  • Support strategic and hands-on customer success efforts across the Americas South Region.

Requirements

  • 5+ years of experience in customer success, account management, or a similar customer-facing role.
  • 2+ years of leadership experience building high-performing teams.
  • Demonstrated success in driving customer adoption, retention, and satisfaction.
  • Experience building executive-level relationships and handling customer escalations.
  • Strong analytical skills for identifying trends, forecasting behavior, and developing data-driven strategies.
  • Curiosity and active use of AI tools to improve workflows and problem-solving.
  • Preferred: industry certifications such as CISSP, CCNP, CCIE, Network+, or AWS, Google, or Microsoft cloud certifications.
  • Preferred: experience managing B2B SaaS customer relationships, ideally in cybersecurity or cloud services.
  • Preferred: solid understanding of networking and security technologies, cloud computing solutions, AI security frameworks, and AI threat prevention.
  • Remote role with preference for candidates located in the Central Time Zone.

Benefits

  • Base salary range of $143,000 to $205,000 USD.
  • Health plans.
  • Vacation and sick time.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks and additional employee benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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