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Customer Service Representative

1 week, 2 days ago
Mexico, Brazil, Colombia, Costa Rica, Dominican Republic
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Zipdev

Zipdev

Zipdev specializes in connecting businesses with highly skilled remote talent from Latin America, offering a cost-effective solution for hiring software developers and virtual assistants.

Professional Services
51-250
Founded 2014
View All Jobs 4

Description

  • Validate vendor order acknowledgments against internal purchase orders and audit discrepancies.
  • Manage order modifications, cancellations, pricing updates, and freight charge adjustments.
  • Track shipments, coordinate with carriers and logistics providers, and provide accurate ETAs.
  • Administer returns, credits, debit adjustments, restocking fees, and return freight policies.
  • Assess freight damage, request documentation, coordinate replacements, and arrange related installation labor.
  • File and track freight claims for shortages, refused deliveries, and damaged shipments.
  • Investigate warranty and product defect issues and authorize resolutions under company guidelines.
  • Maintain detailed order records and case histories for cross-functional visibility.
  • Research technical specifications through company and vendor websites and advise customers.

Requirements

  • 2–4 years of experience in customer support, order management, or logistics administration.
  • Experience in the commercial or educational furniture sector preferred.
  • Ability to exercise sound judgment and independently resolve complex post-order issues.
  • Strong problem-solving skills and the ability to anticipate operational roadblocks.
  • Exceptional written and verbal communication skills, active listening, and consistent follow-up.
  • Empathetic, composed, and tactful approach to sensitive customer situations.
  • Ability to advocate for customers while reinforcing confidence in product quality and service.

Benefits

  • Fully remote work environment.
  • 10 business days of vacation annually.
  • Five national holidays and five company holidays annually.
  • Parental leave and health care reimbursement.
  • Active lifestyle and quarterly home office reimbursements.
  • Payroll deduction purchase plans and longevity bonus.
  • Continuous learning bonus and access to training and professional development platforms.

Interested in this position?

Apply directly on the company website

Apply Now

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