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Senior SaaS Solutions Architect (Post Sales Implementation)

1 month ago
United States, United Kingdom
Full-time
Senior
Implementation Consultant
Project and Program Management
CSS JavaScript JSON REST API Salesforce
Apply Now
Zingtree

Zingtree

Zingtree is a B2B toolkit that offers interactive decision trees and troubleshooters to streamline workflows for contact center agents. Their conversational workflow software enhances agent productivity by providing real-time scripting, advanced report...

Professional Services
51-250
Founded 2014
$18M raised
View All Jobs 2

Description

  • Design, demo, and build tailored AI-driven and conversational workflows (decision trees and natural language interfaces) aligned with customer support objectives.
  • Collaborate with client IT teams to configure and integrate Zingtree with CRMs, APIs, and third-party platforms to ensure reliable data exchange and conversational AI compatibility.
  • Lead onboarding and discovery sessions to gather business requirements, map customer support processes, and define project goals and success criteria.
  • Act as the primary technical point of contact and liaison between client business and IT stakeholders and internal teams, providing regular updates and managing expectations.
  • Identify, track, and mitigate project risks and resolve technical or process-related issues to prevent delays.
  • Guide and coordinate UAT (User Acceptance Testing) with clients to validate conversational workflows and integrations against functional and experience goals.
  • Develop and deliver platform and user training to enable customers to build, maintain, and report on AI-enabled conversational flows and workflows.
  • Own go-live execution and provide post-implementation transition and support handoff to Customer Success and Support teams.
  • Coordinate multiple concurrent SaaS implementation projects, balancing technical execution, workflow development, timelines, and scope management.

Requirements

  • 7+ years in solutions architect, customer engineering, or technical implementation roles with at least 4+ years in enterprise B2B SaaS (preferably in customer support or contact center solutions) and startup experience.
  • Hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns.
  • Proficiency with conversational AI technologies such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning.
  • Strong front-end skills including JavaScript, CSS, and JSON, plus familiarity with ETL and data transformation.
  • Experience integrating with CRMs—especially Salesforce and Zendesk—is a significant plus.
  • Proven ability to translate complex business requirements into comprehensive, flexible workflow solutions and demonstrate strong business acumen.
  • Analytical troubleshooting skills and experience collaborating with cross-functional teams to resolve technical challenges.
  • Exceptional client-facing communication and interpersonal skills, including experience managing expectations and presenting technical topics to non-technical and executive audiences.
  • Location requirement: candidates must be based on the U.S. East Coast or in the United Kingdom to support UK clients.

Benefits

  • Competitive compensation with performance-based incentives
  • Health, dental, and vision benefits 100% covered for employees
  • Equity stock options
  • 401(k) retirement plan
  • Paid parental leave
  • Unlimited PTO and a flexible remote work environment
  • $500 home office stipend plus monthly internet/phone reimbursement
  • Co-working reimbursement up to $200/month

Interested in this position?

Apply directly on the company website

Apply Now

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