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Sr. Customer Success Manager (Public Sector) - Washington D.C.

4 months, 3 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Android CRM Cybersecurity iOS Machine Learning
Apply Now
Zimperium

Zimperium

Mobile Security Solutions | Complete Mobile Security for Apps and Devices Zimperium is the only mobile security platform purpose built for enterprise, securing both mobile devices and applications so they can securely access data. Zimperium is a leadin...

Professional Services
251-1K
Founded 2010
$60M raised
View All Jobs 9

Description

  • Proactively manage customer relationships to support renewals, referenceability, and expansion opportunities with sales teams.
  • Manage a strategic portfolio of Federal Civilian, Defense, and State, Local, and Education (SLED) customers.
  • Drive adoption of Zimperium’s solution and help customers realize business value from the platform.
  • Serve as a trusted advisor by demonstrating domain and functional understanding of the solution and its technical architecture.
  • Act as the primary interface for customer satisfaction, risk management, and escalation handling.
  • Gather customer feedback and channel insights to product teams to influence product capabilities.
  • Support customer onboarding, including deployment planning, best-practice rollout approaches, and risk mitigation.
  • Collaborate with Engineering and Product teams across time zones to resolve customer issues.
  • Learn the product and deployment environment deeply enough to hold detailed, high-quality customer conversations.

Requirements

  • B.S. in Computer Science or an equivalent engineering degree.
  • 10+ years of experience working with enterprise software solutions.
  • 5+ years of experience in customer success roles, preferably with security companies.
  • Experience managing portfolios of large enterprise and/or Federal customers.
  • Strong problem-solving skills and business acumen.
  • Self-motivated with the ability to work independently.
  • Domain expertise in mobility and security is highly desirable.
  • Ability to travel.
  • Startup experience is desirable.

Interested in this position?

Apply directly on the company website

Apply Now

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