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Software Engineering Manager - Select by DoiT

3 weeks, 6 days ago
United States, Canada
Senior
Engineering Manager
Software Development
Dagster dbt FastAPI PostgreSQL Python Snowflake
Apply Now
Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007
View All Jobs 37

Description

  • Partner with engineers to design scalable, reliable, and maintainable products across the application, data platform, and infrastructure.
  • Lead technical discussions and architectural reviews, guiding trade-offs between speed, quality, scalability, and customer impact.
  • Drive engineering excellence through development practices, code quality, observability, reliability, and operational maturity.
  • Provide technical guidance across Python, FastAPI, Postgres, dbt, Dagster, Snowflake, and cloud-native services.
  • Lead, mentor, and develop engineers through coaching, feedback, and career development.
  • Conduct performance management, goal setting, growth planning, and regular one-on-ones.
  • Partner with Talent Acquisition and leadership to attract, interview, and hire engineering talent.
  • Partner closely with Product and Design to align execution with business priorities and customer needs.
  • Drive planning, prioritization, and delivery across multiple initiatives while balancing technical investments and feature work.
  • Own team health and operational performance, including reliability, incident response, and service ownership.

Requirements

  • 5+ years of software engineering experience, including building and operating production systems.
  • 2+ years of engineering leadership or management experience leading software engineering teams.
  • Strong technical background in backend engineering, data modelling, and data-intensive systems.
  • Experience with Python, FastAPI, Postgres, dbt, Dagster, Snowflake, or similar modern data platforms.
  • Ability to lead architectural discussions and influence technical direction without being the primary individual contributor.
  • Experience partnering with Product and cross-functional stakeholders to deliver customer-focused outcomes.
  • Strong communication skills with the ability to engage engineers, executives, and business stakeholders.
  • Comfort operating in a fast-paced, ambiguous, and highly collaborative environment.
  • Bonus: experience building SaaS products in startup or high-growth environments.
  • Bonus: experience with FinOps, cloud cost management, cloud infrastructure, or data platform products.
  • Bonus: experience leading distributed remote engineering teams.
  • Bonus: experience scaling teams and processes after rapid growth or acquisition.

Interested in this position?

Apply directly on the company website

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