Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007

Description

  • Lead feature implementation from proposal and specification through implementation and maintenance.
  • Collaborate with finance, operations, product managers, and other stakeholders to identify billing and invoicing inefficiencies and define solutions.
  • Own end-to-end technical projects and participate in product decision-making.
  • Review pull requests and contribute to code quality and maintainability through code reviews.
  • Mentor junior engineers and provide technical guidance to the team.
  • Improve codebase health and help reduce technical debt through regular housekeeping work.
  • Contribute to the planning, design, and implementation of new billing system features.
  • Guide the development of scalable solutions that support future growth of the billing and invoicing platforms.

Requirements

  • 4+ years of software development experience with a strong focus on backend systems and a full-stack mindset.
  • Hands-on experience with Go is preferred; experience with Python, Java, or Node.js is also relevant.
  • Proficiency in SQL.
  • Experience developing solutions in the cloud and/or using cloud services.
  • Strong knowledge of software engineering practices, design patterns, and architectural principles.
  • Experience with Git/GitHub.
  • Excellent written and verbal English communication skills.
  • Demonstrated ability to work with non-technical stakeholders and translate business needs into technical requirements.
  • Proven experience leading technical projects from conception to deployment.
  • Bonus points for experience with cloud billing for AWS, GCP, and Azure.
  • Bonus points for experience with Google BigQuery.

Benefits

  • Remote-first full-time employment in eligible countries, with contractor options in Eastern Europe and Portugal.
  • Unlimited vacation.
  • Flexible working options.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.

Interested in this position?

Apply directly on the company website

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