Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services

Industrials

5K-10K (5866)

Founded 2007

46 open positions

Links

View All Jobs

Engineering Manager -Analytics House

1 week, 4 days ago

Sweden, United States, United Kingdom, Estonia, Netherlands, Israel, Ireland

Full-time

Lead

Engineering Manager

Software Development

Agile AWS Azure GCP Generative AI Kubernetes SQL

Apply Now

Zendesk

Professional Services

5K-10K

Founded 2007

View All Jobs 46

Description

Lead a team of engineers and own both delivery and team development.
Run regular 1:1s, growth plans, performance reviews, and feedback to support career development.
Develop future technical and management leaders within the team.
Write and review code and participate as a hands-on technical contributor.
Drive architectural and technical design decisions with senior ICs.
Uphold engineering standards through thorough pull-request review and a healthy release process.
Own team commitments, planning, prioritization, and delivery cadence.
Partner with Product, Design, GTM, Customer Success, and the Technical Product Owner on scope, sequencing, and tradeoffs.
Translate business objectives into clear engineering priorities and keep work aligned to those goals.
Own hiring for the team, including interviewing, coaching, and making hiring decisions quickly.

Requirements

10+ years of engineering experience, including 4+ years in engineering management roles.
Experience actively coding as part of engineering management responsibilities.
Hands-on experience building cloud-based SaaS products.
Experience running services in production on AWS, GCP, or Azure.
Ownership of availability, cost, and customer-facing product surfaces.
Strong background in databases, SQL, query optimization, and BigQuery.
Deep technical fluency in a team’s primary stack and the ability to read, write, and review code at a senior level.
Track record of measurably improving an engineering team’s delivery velocity, technical quality, or caliber.
Strong judgment under pressure and direct, candid communication skills.
Preferred: AI-augmented workflows and experience applying AI tools or agentic workflows to improve velocity and quality.
Preferred: Experience with more than one cloud provider.
Preferred: Background scaling teams, processes, or technical systems as an organization grows.

Benefits

Unlimited vacation.
Flexible working options and remote work.
Health insurance.
Parental leave.
Employee stock option plan.
Home office allowance.
Professional development stipend.
Peer recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Engineering Manager, AI

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring a Senior Engineering Manager to lead its AI Platform team, owning the core AI Gateway that routes large-scale LLM traffic across the company’s market intelligence ecosystem.

United States Full-time Lead Engineering Manager

$275k-$375k

Envoy Java LLM Python

1 day, 9 hours ago

Apply

1 day, 9 hours ago

Sr. Manager, Machine Learning Engineering-Applied Research

Pinterest 5K-10K Internet Software & Services

Pinterest is hiring an Engineering Manager for its Applied Science team to lead recommendation systems work that advances core product impact through machine learning research and production systems.

United States Full-time Lead AI Research Scientist Engineering Manager

$228k-$469k

Generative AI LLM Machine Learning NLP Statistics

1 day, 9 hours ago

Apply

1 day, 9 hours ago

Senior Engineering Manager, Media Foundation

Airbnb 5K-10K Hotels, Restaurants & Leisure

Airbnb is hiring a Senior Engineering Manager to lead the Media Foundation team building the core infrastructure for photo, video, and document handling across the platform.