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Customer Success Manager, Israel

2 hours, 15 minutes ago
Israel
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
AWS Azure GCP Kubernetes
Apply Now
Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007
View All Jobs 60

Description

  • Own a portfolio of customer accounts and manage the full customer lifecycle from onboarding through renewal and expansion.
  • Drive rapid time to first value by delivering customer training, enablement, and onboarding checklist execution.
  • Build and maintain strong relationships with customer stakeholders, including CFOs, FinOps leads, engineers, and cloud architects.
  • Partner with Forward Deployed Engineering and other teams to uncover business context and identify integrated use cases.
  • Act as the voice of the customer by providing product feedback and building trust and transparency with customers.
  • Maintain accurate Customer 360 records, including touchpoints, workflows, and health metrics.
  • Coordinate customer advocacy opportunities with the marketing team, such as case studies and interviews.
  • Identify, escalate, and manage customer risk using health scores, product usage, and sentiment data.
  • Create mitigation plans in collaboration with Account Management, Product, Forward Deployed Engineering, and leadership.
  • Support expansion opportunities and provide insights for QBRs and renewals.

Requirements

  • 3+ years of experience in Customer Success in a B2B SaaS company.
  • Native Hebrew speaker.
  • 1-2 years of experience with a public cloud platform such as GCP, AWS, or Azure.
  • Experience driving success plans and achieving customer targets, goals, and objectives.
  • Strong communication skills and the ability to build positive business relationships with customers and team members.
  • Ability to learn new technologies and products quickly and understand how customers use them.
  • Proven creative problem-solving skills in both internal and customer-facing situations.
  • Strong accountability and personal organization.
  • Highly motivated team player with a positive outlook and a can-do attitude.
  • Fluency in English at a professional level, both verbal and written.
  • Curiosity and self-motivation to learn and develop professional competencies.
  • Experience with finance or data analytics is a plus.
  • Cloud Provider and/or FinOps certifications are a plus.
  • Additional languages are a plus.

Benefits

  • 100% remote work based in Israel with no office requirement.
  • Unlimited vacation.
  • Flexible working options.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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