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IT Support Engineer (Azure Virtual Desktop)

20 hours, 30 minutes ago
Argentina, Brazil, Chile, Colombia, Costa Rica
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
Active Directory Azure
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Diversified Financial Services
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Description

  • Provide L2-L3 support for users accessing systems through Azure Virtual Desktop (AVD).
  • Troubleshoot login issues, session disconnects, performance problems, and application access issues.
  • Support local laptops used primarily for AVD connectivity.
  • Support AVD host pools, golden image updates, and software distribution to AVD hosts following runbooks.
  • Manage user access and devices through Active Directory, Microsoft Entra ID, and Intune.
  • Perform daily checks, follow change processes, and escalate issues when required.
  • Work within defined processes to resolve tickets, troubleshoot issues, and coordinate escalations.
  • Support end users in a hands-on, process-driven service desk environment.

Requirements

  • Experience in Service Desk, IT Support, or Endpoint Support.
  • Hands-on experience supporting Azure Virtual Desktop (AVD) is required.
  • Strong Windows 10/11 troubleshooting skills.
  • Familiarity with Active Directory and user account management.
  • Experience with Microsoft Entra ID (Azure AD) and Intune is relevant.
  • Comfortable working in structured, process-driven environments.
  • Strong written and spoken English, at B2 level or above.
  • Experience working at L2-L3 support level is preferred.
  • Ability to take on deeper troubleshooting, escalation support, or coordination responsibilities depending on experience.

Benefits

  • Competitive pay.
  • Fully remote work.
  • Clear scope and expectations.
  • Hands-on experience with AVD and enterprise tools.
  • Opportunity to grow into leadership roles.

Interested in this position?

Apply directly on the company website

Apply Now

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