RemoteLeaf Logo
Log in Sign up

Strategic Client Success Manager

2 weeks ago
Anywhere
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Ylopo

Ylopo

Ylopo provides cutting-edge AI-powered digital marketing services for real estate professionals, enhancing lead generation and engagement through automation and machine learning.

Professional Services
51-250
Founded 2013
View All Jobs 11

Description

  • Manage client relationships within an assigned book of business and serve as the primary point of contact.
  • Identify and pursue upsell and cross-sell opportunities through strategic recommendations to clients.
  • Provide timely support to clients via phone and email, including responses to escalated issues and special requests.
  • Build strong client relationships to support retention and long-term satisfaction.
  • Troubleshoot client problems, coordinate issue resolution, and work with product support on software bugs.
  • Conduct client check-in calls and proactively assess client health.
  • Follow up consistently with clients to address concerns and ensure satisfaction.
  • Complete special projects and develop subject matter expertise in new areas of the product.
  • Gain strong knowledge of the product and the real estate space to speak confidently to clients.
  • Collaborate with sales, billing, marketing, international, technical, and product support teams on cross-functional projects.

Requirements

  • Previous experience managing an assigned book of business in customer service, coaching, training, sales, or account management.
  • Examples of recommending solutions to clients that resulted in upsell and cross-sell opportunities.
  • Ability to facilitate solutions to complex issues and requests.
  • Experience working in a fast-paced, dynamic environment; startup experience is a plus.
  • Proactive, goal-oriented mindset with a strong work ethic.
  • Strong technical and organizational skills.
  • Ability to multitask and work independently toward deadlines.
  • Strong written and verbal communication skills with attention to detail.
  • Positive demeanor, trustworthy character, and ability to take initiative through completion.
  • Ability to understand and convey detailed information about services and systems.
  • Understanding of the real estate industry is a plus.
  • Undergraduate degree preferred.

Benefits

  • Starting pay from $55K to $70K plus bonus, depending on experience.
  • Medical, dental, and vision benefits.
  • Paid holidays, vacation, and sick days.
  • 401(k) retirement plan.
  • Fully remote work environment.
  • Paid monthly parking, if applicable.
  • Opportunities for team building events, lunches, happy hours, and company-wide events.
  • Commitment to personal development, mentoring, and continuous learning.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Rithum

Client Success Manager

Rithum Internet Software & Services

Rithum is hiring a Client Success Manager for its Retailers Platform to manage retailer client relationships and help them achieve business goals through effective platform use.

United States Full-time Junior Customer Success Manager
$60k-$93k
CRM E-commerce Looker Power BI Salesforce
1 hour ago
My Money Matters

Senior Customer Success Manager

My Money Matters Internet Software & Services

My Money Matters is hiring a Senior Customer Success Manager to manage a scaled portfolio of public sector partner accounts and drive retention, renewals, and growth within a digital-first Customer Success function.

United Kingdom Full-time Senior Customer Success Manager
1 hour, 18 minutes ago
Alphasense

Customer Success Manager, Financial Services

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring a Customer Success Manager focused on Financial Services to help clients adopt its AI-driven market intelligence platform and drive renewals, retention, and growth across dedicated accounts.

United Kingdom Full-time Junior Customer Success Manager
Generative AI Google Tag Manager
1 hour, 45 minutes ago
Wiz

Renewal Manager (Central)

Wiz 251-1K IT Services

Wiz is hiring a Renewal Manager in the Central United States to manage customer renewals and drive retention, expansion, and risk mitigation across its cloud security business.

United States Full-time Mid Level Customer Success Manager
$85k-$94k
Cybersecurity Salesforce
1 hour, 53 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers