Ylopo

Ylopo provides cutting-edge AI-powered digital marketing services for real estate professionals, enhancing lead generation and engagement through automation and machine learning.

Professional Services

Industrials

51-250 (224)

Founded 2013

12 open positions

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Strategic Client Success Manager

1 month, 2 weeks ago

Anywhere

Full-time

Mid Level

Customer Success Manager

Customer and Technical Support

Apply Now

Ylopo

Ylopo provides cutting-edge AI-powered digital marketing services for real estate professionals, enhancing lead generation and engagement through automation and machine learning.

Professional Services

51-250

Founded 2013

View All Jobs 12

Description

Manage client relationships within an assigned book of business and serve as the primary point of contact.
Identify and pursue upsell and cross-sell opportunities through strategic recommendations to clients.
Provide timely support to clients via phone and email, including responses to escalated issues and special requests.
Build strong client relationships to support retention and long-term satisfaction.
Troubleshoot client problems, coordinate issue resolution, and work with product support on software bugs.
Conduct client check-in calls and proactively assess client health.
Follow up consistently with clients to address concerns and ensure satisfaction.
Complete special projects and develop subject matter expertise in new areas of the product.
Gain strong knowledge of the product and the real estate space to speak confidently to clients.
Collaborate with sales, billing, marketing, international, technical, and product support teams on cross-functional projects.

Requirements

Previous experience managing an assigned book of business in customer service, coaching, training, sales, or account management.
Examples of recommending solutions to clients that resulted in upsell and cross-sell opportunities.
Ability to facilitate solutions to complex issues and requests.
Experience working in a fast-paced, dynamic environment; startup experience is a plus.
Proactive, goal-oriented mindset with a strong work ethic.
Strong technical and organizational skills.
Ability to multitask and work independently toward deadlines.
Strong written and verbal communication skills with attention to detail.
Positive demeanor, trustworthy character, and ability to take initiative through completion.
Ability to understand and convey detailed information about services and systems.
Understanding of the real estate industry is a plus.
Undergraduate degree preferred.

Benefits

Starting pay from $55K to $70K plus bonus, depending on experience.
Medical, dental, and vision benefits.
Paid holidays, vacation, and sick days.
401(k) retirement plan.
Fully remote work environment.
Paid monthly parking, if applicable.
Opportunities for team building events, lunches, happy hours, and company-wide events.
Commitment to personal development, mentoring, and continuous learning.

Interested in this position?

Apply directly on the company website

Apply Now

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