Customer Success Manager

1 month, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Xsolla

Xsolla

Xsolla is an international payment solution provider for online games, offering tools to launch, monetize, and scale games worldwide with local payment methods and fraud prevention.

Internet Software & Services
251-1K
Founded 2005

Description

  • Build and nurture strategic relationships with a portfolio of major clients.
  • Understand customer goals and business needs through discovery and ongoing communication.
  • Propose new products, features, and solutions to support customer success.
  • Act as the voice of the customer internally with product, sales, and support teams.
  • Own the execution of customer deliverables and align internal stakeholders.
  • Resolve customer issues and manage escalations professionally.
  • Conduct regular business reviews to assess health, progress, and feedback.
  • Identify and support upsell and expansion opportunities.
  • Track and analyze customer success metrics and report performance to senior stakeholders.

Requirements

  • 1-2 years of experience in Customer Success, Account Management, or a related client-facing role.
  • Strong ability to build relationships and influence stakeholders at all levels.
  • Excellent communication, presentation, and problem-solving skills.
  • English proficiency at advanced level for communication with global clients and internal teams.
  • Comfort working cross-functionally with product, engineering, and sales teams.
  • Data-driven mindset with experience analyzing metrics and translating them into business outcomes.
  • Proactive, detail-oriented, highly organized, and accountable.
  • Experience in gaming, SaaS, or fintech is a plus.

Benefits

  • Opportunity to work with top-tier clients and make a measurable impact.
  • Dynamic, collaborative team culture that values innovation and initiative.
  • Continuous learning and growth opportunities within a global organization.

Interested in this position?

Apply directly on the company website

Apply Now

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