WP Buffs

WP Buffs offers 24/7 WordPress website management and support services, including care plans for site owners and white label support for agencies & freelancers. Get premium 24/7 support, security, speed optimization, and more to power your digital growth.

Internet Software & Services

Information Technology

11-50 (20)

Founded 2016

Links

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WordPress Support Developer

3 months, 3 weeks ago

Mexico, United States, Canada, United Kingdom, Ireland, Philippines

Contract

Junior

Frontend Engineer / Web Developer

Software Development

WordPress

Apply Now

WP Buffs

Internet Software & Services

11-50

Founded 2016

View All Jobs

Description

Manage and triage a high volume of client support tickets.
Provide first responses confirming receipt and review of requests for completeness.
Perform site edits and configuration within WordPress.
Update plugins, themes, and WordPress core.
Troubleshoot and repair down or broken sites.
Implement security optimizations and hardening measures.
Improve site performance through optimizations.
Coordinate with hosting support teams to resolve server or hosting issues.
Handle client concerns or complaints and provide clear communication and status updates throughout the ticket lifecycle.

Requirements

At least 2 years of professional experience with WordPress websites.
Clear, friendly, error-free written English communication.
Good communication and customer service skills.
Attention to detail.
Ability to follow instructions and complete tasks thoroughly.
Critical thinking and creative problem-solving skills.
Reliable internet access.
Applicants must only communicate via the contact method provided after applying; contacting WP Buffs through other channels (email, social media, phone, live chat, etc.) will result in disqualification.

Benefits

Starting pay $22+ per hour (depends on skills, experience, professionalism, and availability).
Regular pay increases with seniority.
Flexible schedule.
Work from home or anywhere you want.

Interested in this position?

Apply directly on the company website

Apply Now

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