Collections Specialist

2 weeks, 5 days ago
Full-time
Junior
Finance and Accounting
WorkWave

WorkWave

WorkWave provides field service management software solutions to automate business operations, improve efficiency, and enhance customer experiences through a suite of products like PestPac® and WorkWave Service™.

Professional Services
251-1K
Founded 1984

Description

  • Manage the collections process for customer accounts, including proactive outreach on past-due balances and payment issues.
  • Monitor aging reports and follow up on outstanding accounts receivable to reduce delinquency.
  • Use HighRadius and internal systems to track collections activity, customer communications, disputes, payments, and account reconciliations.
  • Partner with Billing, Sales, Customer Success, and Finance teams to resolve billing discrepancies and customer concerns.
  • Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments.
  • Support bad debt reduction by identifying and escalating high-risk accounts.
  • Maintain accurate records of customer interactions, payment commitments, and account status updates.
  • Prepare aging analysis, collections reporting, bad debt summaries, and account status updates for leadership.
  • Assist with month-end collections and accounts receivable reporting.
  • Escalate priority accounts, bankruptcy risks, legal concerns, and other collection challenges to leadership.

Requirements

  • Experience in full-cycle collections and accounts receivable is required.
  • Experience with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms is preferred.
  • Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices.
  • Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies.
  • Strong Excel and reporting skills, including the ability to analyze large sets of financial data.
  • Excellent verbal and written communication skills and the ability to manage difficult customer conversations professionally.
  • Highly organized, detail-oriented, and strong in follow-through.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Ability to collaborate cross-functionally and build relationships across departments.
  • Strong problem-solving, critical-thinking, and judgment skills, with the ability to work independently and as part of a team.

Benefits

  • Salary range of $50,000 to $54,000 per year.
  • Health, dental, and 401(k) benefits with company match.
  • Flexible Time Off policy or generous PTO plan, plus paid holidays.
  • Up to 4 weeks of paid bonding leave.
  • Tuition reimbursement.
  • 24/7 employee assistance program with free counseling, financial counseling, legal guidance, and adoption assistance.
  • 24/7 virtual medical care through Teladoc.
  • Remote-first work environment with flexibility to work virtually or in the office.

Interested in this position?

Apply directly on the company website

Apply Now

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