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IT Support / Helpdesk

7 months ago
Philippines
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Linux macOS
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Workable

Workable

Workable is the top recruiting software trusted by 5000+ companies to streamline hiring processes and make the right choice faster.

Internet Software & Services
251-1K
Founded 2012
$84M raised
View All Jobs 19

Description

  • Respond to technical support requests via email, chat, and phone in a timely and professional manner
  • Troubleshoot and resolve issues related to hardware, software, networks, and systems
  • Install, configure, and maintain applications, tools, and user devices as required
  • Document issues, resolutions, and troubleshooting steps in the helpdesk/ticketing system
  • Escalate complex or unresolved issues to senior IT staff and track follow-up
  • Monitor system performance and identify recurring problems or improvement opportunities
  • Assist in onboarding users by setting up accounts, access, and devices
  • Maintain inventory of equipment and track IT-related assets
  • Support updates, patches, and routine security maintenance activities

Requirements

  • 2 to 5+ years of experience in IT support, helpdesk, or technical support roles
  • Strong understanding of computer systems, operating systems, and network fundamentals
  • Experience with ticketing systems, remote support tools, and IT documentation
  • Ability to diagnose technical issues and provide step-by-step solutions
  • Strong communication skills and a customer-first attitude
  • High attention to detail and ability to follow processes accurately
  • Ability to multitask and prioritize technical requests efficiently
  • Knowledge of cybersecurity basics and safe IT practices (advantage)
  • Remote work readiness with a stable and reliable internet connection
  • Willingness to work a full-time schedule aligned with the client's preferred time zone and adhere to IT security and confidentiality protocols

Benefits

  • Compensation up to AUD 1,500/month (based on experience and qualifications)
  • Full-time remote position
  • Opportunity to work with global businesses and with Remotely's offshore professionals in the Philippines

Interested in this position?

Apply directly on the company website

Apply Now

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