RemoteLeaf Logo
Log in Sign up

IT Support / Helpdesk

1 month ago
Philippines
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Linux macOS
Apply Now
Workable

Workable

Workable is the top recruiting software trusted by 5000+ companies to streamline hiring processes and make the right choice faster.

Internet Software & Services
251-1K
Founded 2012
$84M raised
View All Jobs 6

Description

  • Respond to technical support requests via email, chat, and phone in a timely and professional manner
  • Troubleshoot and resolve issues related to hardware, software, networks, and systems
  • Install, configure, and maintain applications, tools, and user devices as required
  • Document issues, resolutions, and troubleshooting steps in the helpdesk/ticketing system
  • Escalate complex or unresolved issues to senior IT staff and track follow-up
  • Monitor system performance and identify recurring problems or improvement opportunities
  • Assist in onboarding users by setting up accounts, access, and devices
  • Maintain inventory of equipment and track IT-related assets
  • Support updates, patches, and routine security maintenance activities

Requirements

  • 2 to 5+ years of experience in IT support, helpdesk, or technical support roles
  • Strong understanding of computer systems, operating systems, and network fundamentals
  • Experience with ticketing systems, remote support tools, and IT documentation
  • Ability to diagnose technical issues and provide step-by-step solutions
  • Strong communication skills and a customer-first attitude
  • High attention to detail and ability to follow processes accurately
  • Ability to multitask and prioritize technical requests efficiently
  • Knowledge of cybersecurity basics and safe IT practices (advantage)
  • Remote work readiness with a stable and reliable internet connection
  • Willingness to work a full-time schedule aligned with the client's preferred time zone and adhere to IT security and confidentiality protocols

Benefits

  • Compensation up to AUD 1,500/month (based on experience and qualifications)
  • Full-time remote position
  • Opportunity to work with global businesses and with Remotely's offshore professionals in the Philippines

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Veeam Software

Virtualization Backup Engineer (French Speaker)

Veeam Software 1K-5K Internet Software & Services

Virtualization Backup Engineer (French speaker) at Veeam providing technical customer support for Veeam Backup & Replication to troubleshoot, resolve, and ensure reliable backup and recovery outcomes for customers (remote role, applicants based in Romania preferred).

Romania Full-time Mid Level Technical Support Engineer
DHCP DNS Linux Oracle SQL TCP/IP Unix
1 month ago
Geeks on Site

POS Support & Quality Technician (Cake / Clover Expert)

Geeks on Site 51-250 Internet Software & Services

Senior POS Support & Quality Technician providing real-time remote technical mentorship and quality assurance for on-site 1099 field technicians installing and troubleshooting Cake and Clover POS systems to ensure correct installations and first-visit resolution.

Mexico Argentina Brazil Chile Colombia Peru Contract Mid Level Manual QA Tester Technical Support Engineer
1 month ago
CannonDesign

Service Desk Analyst Intern

CannonDesign 1K-5K Professional Services

Student IT Support at CannonDesign providing end-user hardware, software, and helpdesk support to enable design teams to deliver solutions for health, education, and business clients.

United States Internship Entry Level Technical Support Engineer
1 month ago
Unitary

Support Engineer

Unitary 11-50 Internet Software & Services

Support Engineer at Unitary on the Service Operations Engineering team, responsible for keeping live customer Virtual Agents and production automation running smoothly while building the processes and tooling to scale operational support.

United Kingdom Full-time Mid Level Technical Support Engineer
Grafana Machine Learning MLOps Prometheus Python
1 month ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers