Virtual Assistant - Technical Operations

2 months ago
Part-time
Junior
Customer and Technical Support
Workable

Workable

Workable is the top recruiting software trusted by 5000+ companies to streamline hiring processes and make the right choice faster.

Internet Software & Services
251-1K
Founded 2012
$84M raised

Description

  • Provide direct administrative and technical support to the CIO.
  • Manage product imports, updates, and data maintenance in Acumatica ERP.
  • Support Shopify store management, including product updates and basic website maintenance.
  • Monitor software updates, integrations, and overall system performance.
  • Troubleshoot basic technical issues and coordinate with software vendors when needed.
  • Maintain technical documentation, SOPs, and internal process documentation.
  • Organize data, create reports, and analyze information using Excel or Google Sheets.
  • Manage calendars, administrative tasks, and project coordination.
  • Support ongoing automation and system improvement initiatives.

Requirements

  • Previous experience in a technical support, technical virtual assistant, operations support, or similar role.
  • Experience with Acumatica ERP or another ERP platform and Shopify.
  • Strong Excel or Google Sheets skills, including Pivot Tables, formulas, and data analysis.
  • Strong technical aptitude and the ability to learn new systems quickly.
  • Excellent problem-solving and troubleshooting skills.
  • Experience coordinating with software vendors or third-party support teams.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to create and maintain clear documentation and SOPs.
  • Strong written and verbal English communication skills.
  • Ability to work independently and proactively manage priorities after onboarding.
  • Availability to occasionally support system updates outside regular business hours.
  • English-language resume and data submission required.

Benefits

  • Work from home.
  • Payment in dollars per working hour on a 30-hour week.
  • Starting salary of $6-$10 per hour depending on experience, with room for performance-based raises.
  • Professional development opportunities to grow your career.
  • Supportive team environment that values your input and achievements.
  • $50 referral bonus for successfully hired candidates referred by you.

Interested in this position?

Apply directly on the company website

Apply Now

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