Medical Virtual Assistant - Prior Authorization & Billing Support (Athena EHR)

9 hours, 36 minutes ago
Full-time
Mid Level
Operations
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Manage prior authorization requests from submission through follow-up and resolution.
  • Track pending authorizations and follow up on approvals and denials.
  • Assist with medical billing, claims processing, claim holds, and denied-claim resolution.
  • Review claim discrepancies, correct issues, and support submissions or resubmissions.
  • Maintain accurate documentation in Athena EHR.
  • Process incoming and outgoing faxes, orders, and other healthcare administrative tasks through Athena.
  • Provide overflow phone support, handle patient inquiries, and assist with scheduling requests.
  • Coordinate non-controlled medication refill requests with the clinical team.
  • Collaborate with medical assistants and other healthcare team members to address patient needs.
  • Use Spruce for patient communication and coordination.

Requirements

  • Hands-on experience with Athena EHR or athenahealth.
  • Experience working in primary care.
  • Prior authorization experience.
  • Experience with medical billing, claims processing, denied claims, or claims resolution.
  • Healthcare administrative or Medical Virtual Assistant experience.
  • Strong spoken and written English communication skills, including clear patient phone communication.
  • Strong attention to detail, organization, and follow-through.
  • Ability to manage multiple tasks and work effectively with a healthcare team.
  • Experience with Spruce Health preferred.
  • Experience in home health, mobile primary care, palliative, geriatric, or other home-based care preferred.
  • Ability to provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Availability for camera-on video meetings when required.
  • Reliable computer, webcam, noise-canceling headset, quiet workspace, and internet speed of at least 25 Mbps.

Benefits

  • Pay rate of $5–$7 USD per hour for full-time work, Monday through Friday, 8:00 AM–5:00 PM MDT.
  • Dedicated HR and contractor support team.
  • Optional premium VPN access for client-related tasks.
  • HIPAA and cybersecurity training with certification provided.
  • Performance training, workflow guides, templates, productivity tools, and client-specific SOP support.
  • Client-approved U.S. holidays and time off, with paid leave only when offered by the client.
  • Potential client-sponsored bonuses, incentives, or increased hours based on performance.

Interested in this position?

Apply directly on the company website

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